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DIGITAL TRANSFORMATION
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Whether it's B2B or B2C, consumers and businesses expect to get what they want, when and how they want it, delivered faster than ever. This demand creates a ripple effect across the entire supply chain.
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AI and digital transformation
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PERSPECTIVES
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The workplace has always evolved with technology, but AI isn’t just another step forward – it’s a leap. Here are 5 examples of...
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TIPS & STRATEGIES
Seven practical steps to align executives and IT on data resilience
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Smart CitiesLusail City to boot up a “smart city operating system” by 2027
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The US$60m operating system is set to showcase sustainability and technology at the heart of urban lifestyles in the Middle East
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Alleviating urban heat in Asian cities
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Are smart cities getting smarter in 2023?
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e-CommerceHow did digitalisation impact the global retail landscape in 2024?
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According to one set of global surveys, technology has affected different consumer and retail profiles in terms of challenges and opportunities
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Mastering mega sales
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INFOGRAPHICS


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Customer ExperienceLeveraging agentic AI, knowledge graph and no-code for the future of CX
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The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Adobe Summit 2025: How AI powers CX transformation
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Employee ExperienceLeveraging agentic AI, knowledge graph and no-code for the future of CX
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The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Redefining the future of work
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MOL leverages AI for efficient crew replacement planning
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