Balancing brand heritage and modern service with AI-powered ...
By Victor Ng | Mar 18, 2026
IoT trends APAC enterprises cannot ignore in 2026
By Victor Ng | Mar 13, 2026
How AI is reshaping dating in Asia
By DigiconAsia Editors | Feb 9, 2026
What’s next for augmented reality?
By Victor Ng | Feb 4, 2026
NEWS
The New Straits Times adopts generative AI to improve news access, reader engagement
By DigiconAsia Editors | Mar 24, 2026
The news outlet uses an on‑site generative AI engine to deliver contextual answers and related stories from its own content archive.
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AI agent misstep exposes sensitive data for two hours
By DigiconAsia Editors | Mar 24, 2026
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PERSPECTIVES
How APAC’s data infrastructure will mature in 2026
By Dhruv Dhumatkar, CTO (Asia Pacific & Japan), NetApp | Feb 16, 2026
The AI pilot era is over, with many APAC CEOs taking over ownership of AI strategies.
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Where AI will take us in 2026
By DigiconAsia Editors | Dec 1, 2025
TIPS & STRATEGIES
Synthetic data gains traction as enterprises balance AI performance with privacy risk
By Remus Lim, Senior Vice President, Asia Pacific & Japan, Cloudera | Mar 23, 2026
Explore the pros and cons of the responsible use of synthetic data sets to accelerate enterprise AI testing, fine-tuning, and evaluation.














DIGITAL TRANSFORMATION
Krungsri bank advances digital transformation with cloud migration, analytics adoption and unified platforms
By DigiconAsia Editors | Sep 18, 2025
With the infrastructure overhaul, the major Thai bank expects to strengthen operations and customer service while gearing for growth and resilience
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Digitally helping frontline workers work more intelligently
By Victor Ng | Feb 14, 2025
INFOGRAPHICS
2026 State of Java Survey & Report Story
AI Readiness Index 2025 – Asia Pacific findings Story
Direction of Technology Report – APJ findings Story
State of Java in S E Asia Story
Latest
Smart CitiesWhere data sparks innovation, trust powers decisions – and impact follows
By Victor Ng | Nov 27, 2025
Organizations across South-east Asia have been leveraging data and now AI to innovate for future impact. What about governments in the region?
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Resilience the true benchmark for smart infrastructure
By Victor Ng | Aug 27, 2025
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Latest
e-CommerceAgents of change – the future of AI-powered e-commerce
By Victor Ng | Dec 24, 2025
A peek into the future of e-commerce with the introduction of agentic AI…
Latest
Customer ExperienceBalancing brand heritage and modern service with AI-powered customer experience
By Victor Ng | Mar 18, 2026
Balancing brand heritage and modern service with AI-powered customer experience.
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The future of customer experience in Asia
By DigiconAsia Editors | Nov 28, 2025
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Asia the true testbed for AI agents
By Victor Ng | Jul 16, 2025
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Latest
Employee ExperienceLeveraging agentic AI, knowledge graph and no-code for the future of CX
By Victor Ng | Apr 7, 2025
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Redefining the future of work
By Victor Ng | Mar 26, 2025
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MOL leverages AI for efficient crew replacement planning
By DigiconAsia Editors | Mar 14, 2025
MOST READ
How Asia’s digital dragons can thrive in a VUCA world
The answers lay both within and in-between dragons and aspiring dragons, according to this writer
Cooling solutions for greener data centers in Asia Pacific
How innovations in cooling technology can help the region’s data centers address environmental concerns.
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Balancing brand heritage and modern service with AI-powered customer experience
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