The importance of API governance in the era of AI
Why APIs and API management are fundamental prerequisites for success in artificial intelligence (AI) applications.
Read MoreWhy AI deployments fail – and how to avoid it
As AI goes mainstream in Asia Pacific, organizations often grapple with infrastructure governance and ROI challenges.
Read MoreWhat is hindering hyper-personalized banking experience
By Victor Ng | Apr 30, 2025 | Features, Newsletter
Traditional banks have a wealth of data from decades of operations, but their outdated data systems keep this information in silos, limiting AI's impact – especially on hyper-personalized customer experience.
Read MoreAI breakthroughs outpacing organizations’ ability to leverage them
Organizations across all industry sectors in Asia Pacific are facing challenges in translating GenAI innovations into practical applications.
Read MoreNavigating the challenges businesses face in adopting supercomputing for AI
By Victor Ng | Apr 23, 2025 | Features, Newsletter
The adoption of AI in businesses comes with collateral challenges related to computational power, bandwidth and memory demands, energy efficiency and sustainability, and AI talent gap.
Read MoreWhat can fuel the success of APAC’s AI startups?
Asia Pacific’s startup ecosystem is highly dynamic, with continuous growth and evolution. But the need for equitable access is a critical issue for the region's future, especially with AI at...
Read MoreLeveraging agentic AI, knowledge graph and no-code for the future of CX
By Victor Ng | Apr 7, 2025 | Customer Experience, Employee Experience, Features
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
Read MoreFrom phishing to card testing to $0 payments: Unpacking fraud trends and defenses
By L L Seow | Apr 2, 2025 | Features, Newsletter
While fraudsters wield AI and new scam tactics; businesses can explore cutting-edge defenses that slash risks and secure global payments. How?
Read MoreRedefining the future of work
By Victor Ng | Mar 26, 2025 | Employee Experience, Features, Future of Work
HP Inc believes every PC should be an AI PC, as AI will play a critical role in the future of work and employee experience. What does this also mean...
Read MoreManaging the dilemma of modernizing IT infrastructure: Why fix what is still working well?
By B Swaminathan | IMAWS | Mar 20, 2025 | Features, Newsletter
Large enterprises face increasing pressure to modernize IT infrastructure while juggling cost efficiencies and talent constraints. Why not wait and see?
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