Creating value with AI upskilling
We’ve heard it once too often: AI is supposed to help us become more productive, but it’s not delivering. Is that true? What are the real issues?
Read MoreSovereign AI – a competitive advantage
When trust and resilience become a competitive differentiator, sovereign AI plays a critical role.
Read MoreDeployment outpacing validation in digital experience
As enterprises across APAC accelerate their digital transformation with AI, most still rely on internal telemetry and infrastructure metrics to assess whether their digital services are working for end-users.
Read MoreBridging the gap from AI prototype to production
While the business world is flooded with successful AI demos – from chatbots parsing HR documents to scripts summarizing meetings – a looming pin looks set to burst the hype...
Read MoreData centers and the digital infrastructure crunch in Asia
With the growing demands on digital infrastructure from the rise of technologies such as AI and quantum computing, how can data centers in Asia fuel growth without breaking the energy...
Read MoreIn AI missions, who governs the agents
Like the secret agents in famous movie franchises, autonomous agents can go rogue. That’s why there are “handlers” to manage them. But who’s managing the AI agents in our organizations?
Read MoreThe 48-hour lifeline: How the IRC rewrote the rules for crisis care
By Victor Ng | May 29, 2026 | Case Studies, Features
In a world where crises crop up at the speed of a post on X, humanitarian aid has to move faster.
Read MoreHidden trade-offs behind enterprise AI ambitions
What happens when organizations do not have a single-pane-of-glass visibility of cost, usage and outcomes across AI, cloud and cybersecurity?
Read MoreAgentic RAG: Key to turning APAC’s AI pilots into profits?
Most enterprises are investing heavily in agentic AI, but many still struggle to deploy it at scale or to create sustained business value.
Read MoreDefining the future of customer and employee experience
By Victor Ng | May 19, 2026 | Features, Future of Work, Newsletter
At Zendesk Relate 2026, a new agent builder, omnichannel AI agents, copilots, and outcome-based pricing were announced to help enterprises deliver more connected customer and employee service.
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Case Studies

Xiaomi streamlines global payments across 18 markets
Continual digital transformation has reduced …Read More
The 48-hour lifeline: How the IRC rewrote the rules for crisis care
In a world where crises …Read More
CALB upgrades data platform to support analytics, security, and battery lifecycle tracking
Deploying a petabyte-scale data lake …Read More
How a Vietnamese D2C retailer built its own secure digital infrastructure
Would your organization build your …Read More
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