Webinar Continuity in crisis: customer engagement experience matters

Customer and employee communication strategies for business continuity

It is difficult to maintain ‘business as usual’ in these unusual times. Businesses face challenges, including practicing social distancing to ensure the safety of all employees, activating business continuity plans, and adapting to office closures and remote working.

One of the most important considerations for businesses during the COVID-19 pandemic is how to continue supporting and engaging customers while operating in a different business and workplace paradigm. And how we can help prepare and support our frontline colleagues in delivering quality service in the ‘new normal’.

As we look to adapt customer engagement tp our organizations’ needs, DigiconAsia and Twilio have come together to bring this Webinar session focused some key issues and considerations when adapting to the ‘new normal’ we are facing:

  • How have social distancing measures, and health and safety regulations, prevented business-as-usual practices? In what ways have customer and employee experience been affected? How has unpreparedness for remote working affected business continuity, employee communication and customer engagement?
  • What are some technologies, innovations and strategies that have been effectively employed to ensure business continuity and collaboration during the pandemic?
  • How could organizations realize opportunities to demonstrate customer and employee care during the pandemic?
  • Everyone is looking forward to the day when we recover from COVID-19 and social distancing measures. Will the workplace revert to what it used to be? What transformations would persist in the ‘new normal’?

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