Staking the future of CX on agentic AI
At Adobe Summit 2026, the martech giant unveiled its most radical CX platform yet, with half of Silicon Valley tagging along.
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Conversational AI: from experimentation to operational reality
60% of Mobile World Congress (MWC) respondents using Conversational AI report transformational improvements to customer communications, with 82% reporting measurable value, including ROI and efficiency gains.
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Balancing brand heritage and modern service with AI-powered customer experience
Balancing brand heritage and modern service with AI-powered customer experience.
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The future of customer experience in Asia
What do customers expect? And what are CX leaders doing? Here’s finding where the twain shall meet.
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Asia the true testbed for AI agents
The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.
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Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Adobe Summit 2025: How AI powers CX transformation
Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.
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How did AI improve customer experience and service agents’ efficiency last year?
Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals
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Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform
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Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
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Whitepapers
Achieve Modernization Without the Complexity
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Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
Liverpool FC to deliver more personalized, real-time digital fan experiences with AI
The football club will deepen …Read More
Balancing brand heritage and modern service with AI-powered customer experience
Balancing brand heritage and modern …Read More
Overhauling IT boosts business sustainability, efficiency amid motorsport carbon pressures: McLaren
The firm’s global IT team …Read More
Nokia integrates all-flash data infrastructure into telco cloud for network modernization
Its December 2025 upgrade supports …Read More