Zalora spearheads adoption of generative AI with six initiatives
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
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Study finds out how organizations are improving customer experience
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
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Trendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
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Malaysia Airlines partners GrowthOps to revamp website
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
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APAC consumers want positive personalized experience
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
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Even mature fintechs may struggle with KYC compliance checks
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
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Bucketplace transforms its marketplace business
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
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AFFIN BANK banks on digital experience platform to accelerate digital banking
Malaysian bank partners with Aspire Systems for Temenos Infinity Digital Banking platform to transform into a digital bank
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Leveraging digital twin technology in the sporting metaverse
With accelerated digitalization across the globe, digital twin technology has become an intensely dynamic field as many companies continue to innovate.
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Delivering better omnichannel customer experience
With widespread phone and SMS scams, businesses and contact centers face challenges in ensuring a seamless, trusted and convenient customer journey.
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Whitepapers
Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Large Language Models: NVIDIA NeMo Megatron on NVIDIA DGX Systems
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Natural Language Understanding in Practice with Examples
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JD.com NLP Success Story
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Case Studies
Krungsri partners with Kyndryl for data and cloud solutions
Automation, data analytics, and cloud …Read More
BreadTalk Group partners with Kyndryl for cloud modernization
Cloud migration will offer scalability, …Read More
PSA Corporation and UOB recognized for creative use of open source
The two Singapore-based enterprises were …Read More
Lalamove adopts Freshworks solutions to improve sales efficiency in Asia and LATAM
Freshsales helps the on-demand delivery …Read More