Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
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A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
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2024: Outdated dumb chatbots will give way to “evolved” CX agents
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
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Zalora spearheads adoption of generative AI with six initiatives
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
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Study finds out how organizations are improving customer experience
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
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Trendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
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Malaysia Airlines partners GrowthOps to revamp website
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
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APAC consumers want positive personalized experience
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
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Even mature fintechs may struggle with KYC compliance checks
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
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Bucketplace transforms its marketplace business
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
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Case Studies
Adopting an integration platform as a service helps Beyond Bank stay relevant
While customer-owned financial institutions in …Read More
Crypto exchange HashKey Global adopts full verification platform
Instead of what could have …Read More
Riyad Bank rides on Vision 2030 blueprint to spur Saudi Arabia’s financial industry digitalization
By offering bank-to-bank X-as-a-Service solutions …Read More
Omega Healthcare unveils how responsible AI drives its digital platform for industry
In empowering the healthcare industry …Read More