Customer-service technology trends: A snapshot of six APAC markets
By L L Seow | Jun 13, 2024 | Customer Experience, News
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
Read MoreA snapshot of APAC’s e-commerce and business trends in 2023
By DigiconAsia Editors | Jun 7, 2024 | Customer Experience, News
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
Read More2024: Outdated dumb chatbots will give way to “evolved” CX agents
By DigiconAsia Editors | Jan 22, 2024 | Customer Experience, News, Newsletter
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
Read MoreZalora spearheads adoption of generative AI with six initiatives
By DigiconAsia Editors | Aug 17, 2023 | Case Studies, Customer Experience, e-Commerce, News, Newsletter
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
Read MoreStudy finds out how organizations are improving customer experience
By DigiconAsia Editors | Jun 23, 2023 | Customer Experience, News, Newsletter
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
Read MoreTrendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
By DigiconAsia Editors | Jun 16, 2023 | Customer Experience, Infographics
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
Read MoreMalaysia Airlines partners GrowthOps to revamp website
By DigiconAsia Editors | May 4, 2023 | Case Studies, Customer Experience
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
Read MoreAPAC consumers want positive personalized experience
By DigiconAsia Editors | Apr 4, 2023 | Customer Experience, News, Newsletter
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
Read MoreEven mature fintechs may struggle with KYC compliance checks
By DigiconAsia Editors | Feb 16, 2023 | Customer Experience, News, Newsletter
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
Read MoreBucketplace transforms its marketplace business
By Moloco | Oct 17, 2022 | Case Studies, Customer Experience, e-Commerce, Newsletter
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
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