Customer Experience | DigiconAsia

Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.

Staking the future of CX on agentic AI

By Inez Lim | Apr 28, 2026 | Customer Experience, Newsletter

At Adobe Summit 2026, the martech giant unveiled its most radical CX platform yet, with half of Silicon Valley tagging along.

Conversational AI: from experimentation to operational reality

By DigiconAsia Editors | Apr 22, 2026 | Customer Experience, Infographics, Newsletter

60% of Mobile World Congress (MWC) respondents using Conversational AI report transformational improvements to customer communications, with 82% reporting measurable value, including ROI and efficiency gains.

Balancing brand heritage and modern service with AI-powered customer experience

By Victor Ng | Mar 18, 2026 | Case Studies, Customer Experience, Features

Balancing brand heritage and modern service with AI-powered customer experience.

The future of customer experience in Asia

By DigiconAsia Editors | Nov 28, 2025 | Customer Experience, News, Newsletter

What do customers expect? And what are CX leaders doing? Here’s finding where the twain shall meet.

Asia the true testbed for AI agents

By Victor Ng | Jul 16, 2025 | Customer Experience, Features

The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.

Leveraging agentic AI, knowledge graph and no-code for the future of CX

By Victor Ng | Apr 7, 2025 | Customer Experience, Employee Experience, Features

The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.