Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform
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Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
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How are online- and physical- retail challenges addressable with technology?
Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…
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Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)
The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion
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Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
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A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
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2024: Outdated dumb chatbots will give way to “evolved” CX agents
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
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Zalora spearheads adoption of generative AI with six initiatives
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
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Study finds out how organizations are improving customer experience
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
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Trendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
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Case Studies
Indonesia’s largest bookstore chain digitally transforms with RFID-enabled self-checkout and exit gates
With Zebra’s RFID-enabled retail solution, …Read More
Seaco chooses a consolidated cybersecurity platform to secure its shipping-container leasing business
Reducing complexity, increasing observability, and …Read More
Elevating retail therapy to inflight environments through contactless payments: Santan
Contactless payment technology can make …Read More
Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses …Read More