Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
Read More
A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
Read More
2024: Outdated dumb chatbots will give way to “evolved” CX agents
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
Read More
Zalora spearheads adoption of generative AI with six initiatives
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
Read More
Study finds out how organizations are improving customer experience
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
Read More
Trendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
Read More
Malaysia Airlines partners GrowthOps to revamp website
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
Read More
APAC consumers want positive personalized experience
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
Read More
Even mature fintechs may struggle with KYC compliance checks
The lack of a uniform global KYC standard, and increased global regulatory requirements, are key hurdles, according to a mini survey
Read More
Bucketplace transforms its marketplace business
With the Moloco Retail Media Platform, a Korean shopping app uses first-party data to hyper-personalize the customer experience
Read More
Whitepapers
Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Shared Responsibility Model For A Holistic Data Protection Strategy
Determine how a cloud security …Download Whitepaper
How Adobe Acrobat Sign Can Help Your Sales Team Win
Find out how Adobe Acrobat …Download Whitepaper
Businesses Choose Adobe Acrobat Sign
A deep dive into why …Download Whitepaper
Case Studies
Better financial inclusion for Indonesia’s micro F&B businesses due to AI facilitation
Those using AI to boost …Read More
At Sime Darby Bhd, human capital management transformation is always unfinished
After all, the group is …Read More
Centuries-old Shimizu Corporation adopts platform to boost data-driven intelligence
By leveraging the power of …Read More
How PasarPolis overcame market challenges with technology
Despite the advantages of offering …Read More