Customer Experience | DigiconAsia

The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.

Adobe Summit 2025: How AI powers CX transformation

By DigiconAsia Editors | Mar 26, 2025 | Customer Experience, News, Newsletter

Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.

How did AI improve customer experience and service agents’ efficiency last year?

By DigiconAsia Editors | Mar 5, 2025 | Customer Experience, News

Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals

Managing diverse customer experience expectations through digitalization: Jollibee Group

By DigiconAsia Editors | Jan 10, 2025 | Case Studies, Customer Experience

With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform

Personalizing AI-driven omnichannel customer experience

By Victor Ng | Dec 23, 2024 | Customer Experience, Features

With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?

How are online- and physical- retail challenges addressable with technology?

By DigiconAsia Editors | Dec 4, 2024 | Customer Experience, News, Newsletter

Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…

Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)

By DigiconAsia Editors | Nov 22, 2024 | Customer Experience, FSI innovations & FinTech, Newsletter

The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion

Customer-service technology trends: A snapshot of six APAC markets

By L L Seow | Jun 13, 2024 | Customer Experience, News

How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…

A snapshot of APAC’s e-commerce and business trends in 2023

By DigiconAsia Editors | Jun 7, 2024 | Customer Experience, News

Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data

2024: Outdated dumb chatbots will give way to “evolved” CX agents

By DigiconAsia Editors | Jan 22, 2024 | Customer Experience, News, Newsletter

According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.