Meeting the demands of future digital infrastructure
By Victor Ng | Aug 21, 2026
How well do you know your agent?
By Victor Ng | Aug 20, 2026
Creating value with AI upskilling
By Victor Ng | Jul 1, 2026
Sovereign AI – a competitive advantage
By Victor Ng | Jun 24, 2026
Deployment outpacing validation in digital experience
By Victor Ng | Jun 12, 2026
NEWS
Agrifood firm Japfa centralizes HR operations through cloud platform deployment
By DigiconAsia Editors | Sep 4, 2026
The firm’s Indonesian implementation supports 50,000-person workforce planning, shared services, talent development, compensation management, and planned expansion into five Asian markets.
PERSPECTIVES
As AI agents operate autonomously, accountability and oversight become critical
By Michael Privat, Chief Data and Engineering Officer, Availity | Jun 11, 2026
CIOs need to shift from model focus to management design, defining ownership, authority, approval points, and accountability mechanisms for operational risk
TIPS & STRATEGIES
Six strategies for C-Suites to turn Fab AI into operational advantage amid AI noise
How to ensure fab deployment imbibes governed, repeatable integration across the entire operational/management infrastructure — turning local gains into durable production results?














DIGITAL TRANSFORMATION
Krungsri bank advances digital transformation with cloud migration, analytics adoption and unified platforms
By DigiconAsia Editors | Sep 18, 2025
With the infrastructure overhaul, the major Thai bank expects to strengthen operations and customer service while gearing for growth and resilience
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Digitally helping frontline workers work more intelligently
By Victor Ng | Feb 14, 2025
INFOGRAPHICS
AI opportunities for service providers Story
2026 State of Java Survey & Report Story
AI Readiness Index 2025 – Asia Pacific findings Story
Direction of Technology Report – APJ findings Story
Latest
Smart CitiesWhere data sparks innovation, trust powers decisions – and impact follows
By Victor Ng | Nov 27, 2025
Organizations across South-east Asia have been leveraging data and now AI to innovate for future impact. What about governments in the region?
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Resilience the true benchmark for smart infrastructure
By Victor Ng | Aug 27, 2025
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Latest
e-CommerceSystematic review exposes flaws in AI health chatbot studies
By DigiconAsia Editors | Apr 15, 2026
A new review of 137 studies of AI chatbots’ health advice models flags flawed methodologies, ethics and reporting protocols.
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Agents of change – the future of AI-powered e-commerce
By Victor Ng | Dec 24, 2025
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Latest
Customer ExperienceCX in an always-on banking world
By Guillermo Veiga, Group CIO, Standard Chartered | May 20, 2026
Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.
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Staking the future of CX on agentic AI
By Inez Lim | Apr 28, 2026
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Latest
Employee ExperienceLeveraging agentic AI, knowledge graph and no-code for the future of CX
By Victor Ng | Apr 7, 2025
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Redefining the future of work
By Victor Ng | Mar 26, 2025
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MOL leverages AI for efficient crew replacement planning
By DigiconAsia Editors | Mar 14, 2025
MOST READ
How Asia’s digital dragons can thrive in a VUCA world
The answers lay both within and in-between dragons and aspiring dragons, according to this writer
Cooling solutions for greener data centers in Asia Pacific
How innovations in cooling technology can help the region’s data centers address environmental concerns.
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Case Studies

Agrifood firm Japfa centralizes HR operations through cloud platform deployment
The firm’s Indonesian implementation supports …Read More
Streamlined invoicing frees Dunlop Tire Thailand staff for higher-value work
Shifting from paper invoices to …Read More
Bank of Maldives updates core systems to support digital and Islamic banking operations
New platform adopted 23 July …Read More
Xiaomi streamlines global payments across 18 markets
Continual digital transformation has reduced …Read More
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