One survey suggests respondents’ rising trust levels in agentic AI at work, amid uneven training and unclear role evolution.

Based on a Feb–Mar 2026 survey* of 4,062 full‑time knowledge workers across Indonesia, the Philippines, Singapore and Thailand, the firm that commissioned the survey has shared^ some findings on personal and workplace use of AI agents with the media.

First, 66% of the respondents indicated that their personal use of AI had increased the trust they felt in using AI tools at work. Among respondents, Gen Zs reported the highest levels of trust, with 69% citing high trust in AI, followed by smaller differences among Millennials and Gen X.

Second, 69% of respondents cited that their personal use of AI had increased their confidence in using AI tools at work. Among Gen Zs, 72% selected this response — a higher incidence than those of Millennials and Gen X respondents who selected similar options.

Other findings

Third, 75% of knowledge workers in the survey indicated that they had interacted with or were already using agentic AI at work, and 74% reported that their job would change at least moderately as tasks were shared with AI agents. Also:

  • 51% of respondents indicated that AI would enhance their speed of completing tasks; 34% said it would enhance the quality of their work; and 39% expected AI agents to enhance their performance beyond simple automation (16%).
  • 35% of respondents indicated they expected to use AI agents both to automate and to augment tasks, while 28% selected the choice indicating that human‑AI collaboration skills would be crucial in the future.
  • 48% cited quick access to information as a way AI agents were augmenting their work; 45% selected “assistance with writing and communication” as their response, and 43% indicated the response representing “help in brainstorming ideas and overcoming creative blocks”.
  • 38% of respondents indicated that data analysis and interpretation would be a key skill in the agentic enterprise; 35% cited creative thinking, and 34% indicated problem solving.
  • 42% of knowledge workers cited wanting a better understanding of the skills they should develop; 32% reported that their firm was training them on how to use AI agents; 26% reported that their firm was investing in peer‑to‑peer AI knowledge‑sharing forums; and 23% indicated that managers and executives were sharing examples of how they used AI agents.

According to Paul Carvouni, Senior Vice President and General Manager, Salesforce, the firm that commissioned the survey, while the trust levels respondents declared were “being driven from personal curiosity, individual use alone doesn’t translate to enterprise-scale impact and trusted business outcomes…” and that “it is up to organizations to provide the secure, enterprise-grade frameworks and skills support that turns personal use of AI into a coordinated engine for growth and innovation…”


*Respondents were segmented by generation as Gen Z (n=1,380; ages 17–29), Millennials (n=1,769; 30–45), Gen X (n=856; 46–61), and Baby Boomers (n=57; 62–80), with all respondents working in knowledge‑work roles (e.g., finance, marketing, IT, law, education, research, healthcare administration, consulting up to middle management) across firms of 1–50+ employees. No other methodological disclosures were supplied.

^A detailed press release and methodology section published on the Salesforce APAC news site was provided.