One mental health and well-being firm utilizes employee experience-management technology to bring psycho-therapy right to the screens of workers’ smart devices.

As individuals and employers across the globe continue to respond to health challenges created and influenced by the COVID-19 pandemic, improving employee safety and well-being has become a business priority.

Recent research by a mental health and wellness firm MindNation had shown that a third of employees across South-east Asia had indicated their mental health had declined since the start of the pandemic.

To capture the data and rapidly analyze feedback from employees at each of the organizations it serves—such as how they rate their mental well-being and the challenges they are facing—the firm needed to create tailored, bespoke data-driven programs designed to address the mental health challenges and issues faced. The program also had to automatically alert employers in real-time of any at-risk employees requiring urgent attention and support.

According to Piril Yagli, the firm’s Chief Insights & Analytics Officer: “To positively impact the mental health and well-being of (their employees), it’s critical employers are proactive when it comes to identifying and addressing such challenges. Using Qualtrics, we are able to quickly develop a deep understanding of the situation at each of the organizations we support, and more broadly, to help design and deliver meaningful programs that help improve and manage people’s mental health.”

The firm employs psychologists and well-being coaches to conduct ‘tele-therapy’ sessions to client corporations’ employees, having developed a rich database of global mental health challenges and insights for people across South-east Asia, the Middle East and North Africa, and Latin America. 

According to Mao Gen Foo, Director of Sales (South-east Asia) of the experience management firm Qualtrics partnering MindNation: “Our research shows that despite almost 80% of employees surveyed calling for employers to provide such services, only 39% actually do. Organizations can close this gap by providing the tools, cultures, and programs people really want—to tackle the challenges they’re facing.”