In empowering the healthcare industry with AI capabilities, the firm has had to first take care of its own AI mastery
Founded in 2003, Omega Healthcare Management Services (Omega Healthcare) provides a comprehensive portfolio of technology-enabled and clinically-led managed outsourcing solutions. The firm leverages AI, generative AI ((GenAI), robotic process automation (RPA), bots, ML and natural language processing (NLP) in its digital platform to drive greater efficiency and accuracy in the industry.
On 28 Oct, the firm was announced to have been using a third-party AI platform for the past four years for its comprehensive ongoing digital transformation strategy to strengthen AI trust and security governance, optimize workflows and enhance business value to benefit industry clients.
While adopting intelligent automation, the firm had all along been ensuring transparency, security, compliance, and ethical governance in all digitalized processes, driving significant operational efficiencies and improved outcomes across its services. The firm is already claiming a 100% increase in worker productivity; a 40% reduction in time spent on documentation tasks; monthly savings of 6,700 worker hours; a 50% reduction in turnaround time, and a process accuracy rate of 99.5%.
Operationally, the continual digitalization has also involved applying AI to automatically extract data from various document types; relieving staff from time-consuming administrative tasks and empowering them to focus on better customer care; improving efficiency; reducing claim denial rates; and enhancing patient engagement.
Said the firm’s VP/Head of Automation & AI, Rajusiva Arunachalam: “Omega Healthcare is committed to pioneering technology solutions that empower healthcare organizations to deliver superior care while boosting financial performance. Together with UiPath, we are establishing an AI-driven ecosystem that realizes the full potential of healthcare for our customers.”
According to UiPath’s President (International), Mark Gibbs: “AI-powered automation can help organizations streamline workflows and drive efficiencies, which has huge benefits such as substantial cost savings, improved accuracy, and increased productivity. We are proud to enable the digital transformation journey at Omega Healthcare and look forward to working closely together to continue delivering the strongest outcomes for its customers.”
