Its big data platform will power data-driven strategy decisions and help monitor the safety of customers and employee alike.
Bank Mandiri is the largest financial institution in Indonesia that has contributed to the country’s banking industry and economy for 20 years. To achieve its goal of providing financial services that integrate into its customers’ daily lives through simple, fast, and trusted digital banking solutions, it has expanded the use of a cloud data platform strengthen its resiliency and agility.
In dealing with the impact of the COVID-19 pandemic, the bank can now use the cloud data platform to manage more than 100 million data records on a daily basis and make use of data-driven insights to adapt to the changing situation more quickly. This is on top of its priority to keep customers and employees safe, and to remain compliant with prevailing regulations.
Billie Setiawan, Head of Enterprise Data Management, Bank Mandiri, said that the data platform has strengthened the bank’s resiliency and agility to maintain its business development and handle the impacts of the COVID-19 pandemic: “Cloudera’s data platform supports Bank Mandiri’s digital transformation. The platform allows us to gain data-driven insights to adapt to changing situations quickly. At the same time, we can look after our customers and our tens of thousands of employees in terms of COVID-19 exposure. This pandemic has created such significant pressure to the economy and the banking business. Yet, it has also brought about the new normal, which includes the changing behavior of customers,” he said.
Serving three key purposes
In response to such changes, Bank Mandiri and Cloudera have jointly built a big data platform known as the Enterprise Information & Decision Platform, which serves three main purposes.
- The platform monitors the liquidity and daily transactions of its 2,556 branch offices and 2,236 micro networks in real time. With the ability to collect important data such as footfall, volume, value, and frequency of transactions, the bank can make more effective decisions, empowering it to continuously deliver excellent customer service and maintain well-organized transactions.
The big data platform also provides COVID-19 exposure zone mapping. As such, the bank can decide which branch should remain operational, and can deliver information to customers and stakeholders such as the Financial Services Authority (OJK), quickly. - The platform keeps track of the health status of Bank Mandiri’s 76,477 employees working in 12 regional offices, 90 area offices, and 2,556 branch offices every day. In a matter of hours, the platform can determine if any employee is potentially exposed to COVID-19, by recording and analyzing their work location (i.e., in the office or at home), the type of transportation used, and their movement patterns on a daily basis. Such insights enable the bank to decide how to best arrange its teams and minimize the risk of COVID-19 exposure to its employees.
- The bank is also using the big data platform to maintain its service level agreement with customers as the platform helps analyze factors that can speed up the debt restructuring process.
Said Remus Lim, Managing Director of ASEAN and India, Cloudera: “Agility defines the ability of an organization to respond effectively to COVID-19 so that it becomes a more robust company in the future. And the insights derived from the data are the main driver of agility. Bank Mandiri has proven that taking a data-driven approach is crucial in addressing the impact of COVID-19 on the banking business and customers.”
Lim said Bank Mandiri is now more equipped to handle the complexities of data management and support multi-function analytics amidst changing situations, without compromising on security, governance, and compliance with the prevailing regulations.
