Tomur Ho, Director of Engineering (Asia), UiPath

Particularly, software bots can process information and forms of all kinds, and help with analysis, sorting, and filing to correct destinations. So:

    • Instead of taking on all administrative requirements, employees can step in selectively when the need for the human touch arises.
    • On the other hand, AI can bring intelligence into organizations at an incredible rate. The financial services industry, for one, is realizing how AI-powered automation can significantly enhance operational resilience amid ever-increasing consumer demands and overwhelming data volume.
    • AI algorithms also excel in analyzing large datasets at incredible speeds and uncovering hidden correlations and patterns in workflows.
    • Similarly, process mining capabilities can empower financial services institutions to identify gaps that cause lengthy customer service response times — for example, data entry errors or missing documentation.
    • The synergy of automation workflows and GenAI allows the automatic analysis of data such as transaction history and customer behavior in financial transactions. As anomalous transactions are automatically flagged, human analysts can already focus on verifying transactions and resolving fraudulent cases promptly. Bots can also automate the process of setting indicators in underlying applications to activate alerts in the future.

This could mean that ‘reconfiguration’ success transcends mere AI adoption and requires meaningful integration at scale. There should be new approaches that harness the transformative force of AI through automation at its core, encompassing:

    • expertise
    • value alignment
    • executive commitment
    • adept change management