With Zebra’s RFID-enabled retail solution, Gramedia reduced inventory checking time by 50% and made self-checkout for shoppers 60% faster, enabling the bookstore to redistribute 75% of staff-hours.

The retail market in Asia Pacific is poised for significant growth, with sales expected to increase by 24% from 2023 to 2028, driving 57% of the total global retail sales growth. In this rapidly evolving landscape, retailers are looking to strategically invest in advanced technologies to enhance operational efficiency and customer experience to boost profitability and foster lasting customer loyalty in a competitive market.

To address this need, PT Gramedia Asri Media (Gramedia) has successfully introduced Zebra Technologies Corporation’s RFID-enabled retail solutions at its stores to allow its shoppers to perform self-checkout and to help minimize shrinkage.

As Indonesia’s largest bookstore with more than 100 stores nationwide, Gramedia is an innovative leader that is constantly exploring innovative ways to improve its operations and customer service. Zebra’s RFID-enabled retail solution has helped Gramedia reduce inventory checking time by 50% and made self-checkout for shoppers 60% faster than manual checkout by cashiers, enabling Gramedia to redistribute 75% of staff-hours from basic tasks to shopper-valued activities. 

Where inventory management is concerned, Zebra’s RFID has also helped Gramedia to improve its stock accuracy by 50% and minimized human error.

“Zebra’s RFID solutions have improved our overall shopping experience by enabling faster, independent transactions, reducing human error, and minimizing losses with the establishment of RFID-enabled exit gates,” said Agus Yulianto, IT Manager, Gramedia. “We believe that by continuing to utilize Zebra’s solution, it will significantly enhance our operational efficiency in terms of our stock-taking.”

Zebra’s FX7500 fixed RFID reader and AN610 low-profile RFID antenna are used as part of Gramedia’s self-checkout solution while Zebra’s FX9600 fixed RFID reader, AN480 and AN440 wide-band RFID antennas are the innovation behind the RFID-enabled exit gates.     

Gramedia worked closely with Zebra PartnerConnect Premier Solution Partner, PT Duta Kalingga Pratama (DKP) to implement and deploy the solution. Understanding Gramedia’s business challenges, DKP worked closely with Zebra to devise a tailored solution that saves money, drives efficiency, and improves resource utilization.

To learn more about Gramedia’s implementation of Zebra’s solution, please watch this video.