Five generations in a workplace: How does it work?
With baby boomers ageing but not retiring and the future being shaped by millennials and Gen Zers, is it possible for a multigenerational workforce to work harmoniously together in the...
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Gen Z is worst affected in transition to hybrid work: Microsoft report
Exclusive research and expert insights reveal that 58 percent of workers in Singapore feel overworked and 49 percent feel exhausted.
Read MoreHow to reverse global traveller misgivings in the post-COVID-19 era
When it is finally safe to resume frequent travel, data and personalisation are key to unlocking travellers’ ‘second wallet’. New research on the travel sector has found that 50% of airline passengers globally report that they...
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Stock outages at retail shops are a no-no: study
So are in-store prices that cannot match online offers that APAC millennials monitor closely. Shopping often starts before customers enter a store....
Read MoreExperiencing a talent crunch? Introspecting four factors may help
Spoiler alert: the four trends of talent-management all converge into just one powerful ideology: human empathy. In late 2019, nearly 200 CEOs signed on to a “Statement on the Purpose of a Corporation.” Instead of putting...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Tackling the demanding expectations of customers in the 2020s
E-commerce players have to rethink the way they engage today’s consumers, who expect a hyper-personalized end-to-end customer experience. A few...
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People are not ditching bank visits for online banking: study
Millennials and Gen Z digital natives may take to digital banking readily, security and personalization issues appear to hold sway. With the...
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Sephora steps up dynamic consumer engagement with WeChat Mini Program
Digital natives’ buying behaviors are proving a challenge to retailers. The market size of China’s beauty market currently exceeds RMB400...
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Top three trends driving mobile sales this holiday season: App Annie analytics
The biggest month for m-commerce worldwide is November, fueled by mobile-first Singles Day shopping in Asia and mobile-driven Black Friday and Cyber...
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Case Studies
Genspark adopts AI-driven voice automation platform to boost global communication for customers
Genspark, Twilio, AI voice automation, …Read More
Grab Finance automates eligibility and risk checks across six markets using in‑app transaction signals and localized compliance workflows.
Grab Finance automates eligibility and …Read More
Maritime passenger terminal unifies operations through real-time data and event-driven architecture
The Singapore Cruise Centre is …Read More
US hotel group streamlines operations, unifies management across multiple properties
CN Hotels deploys centralized platform …Read More