The country’s Office of Insurance Commission modernizes systems, adopting hybrid cloud architecture for faster analytics, robust backups, scalability, and AI-readiness.

In Thailand, the nation’s Office of Insurance Commission (OIC) is the regulator overseeing insurers, brokers, and agents. The agency monitors financial integrity and fair competition across the insurance sector while safeguarding policyholders’ interests.

With growing data volumes from multiple market participants, the OIC’s previous storage and backup systems had been struggling to meet performance needs. Long backup cycles and limited scalability was slowing the processing of regulatory information, and created risks to service continuity in case of system failures.

On 13 February 2026, the agency was announced to have upgraded its data infrastructure to strengthen operational efficiency, business continuity, preparedness for data-driven, AI-powered regulatory oversight. It had modernized its infrastructure and established a hybrid cloud environment that streamlines governance, reporting, and cybersecurity. This includes:

  • Data protection and recovery: Snapshot-based technology now completes backups of large databases in minutes rather than hours, enhancing system availability and continuity.
  • Responsive efficiency: Faster access to analytics applications supports timely risk assessments, underwriting supervision, and emerging market analyses.
  • Scalability and cost management: Data reduction features have lowered storage consumption and operational expenses while simplifying capacity expansion.
  • Hybrid interoperability: Integration between on-premises and multi-cloud environments allows secure, high-speed data exchange for digital portals and complaint systems.
  • Cyber resilience: Immutable backups and automated ransomware prevention capabilities provide tamper-resistant protection against potential breaches.

The agency’s Assistant Secretary-General (Information Technology), Somkiat Wattanaprasobsuk, said the modernization has enabled the regulator to process and analyze critical data “at a much quicker pace,” freeing up IT teams to focus on innovations such as AI governance frameworks and open insurance initiatives.

According to Unnop Wadithee, Country Manager, NetApp (Thailand), the vendor that supplied the modernization services, the project is part of a broader shift toward hybrid data management: “The ability to securely access and manage data across environments has become essential for organizations modernizing their operations … and strengthening reliability in digital governance.”