RECENT STORIES:

Addressing digital sovereignty in a data-driven world
Roojai Insurance (Thailand) doubles agent productivity through digital...
Optimizing enterprise cloud infrastructure in a rapidly evolving digit...
QNET Unveils Wellness Breakthroughs and Global Empowerment at V-Malays...
Al-Hogail Thanks the Leadership for the Council of Ministers’ Ap...
MicroCloud Hologram Inc. Proposes Multi-Qubit Quantum State Sharing Sc...
LOGIN REGISTER
DigiconAsia
  • Features
    • Featured

      AI and the Great Work Reallocation in Asia Pacific

      AI and the Great Work Reallocation in Asia Pacific

      Thursday, July 10, 2025, 9:10 AM Asia/Singapore | Features, Future of Work
    • Featured

      Transcending digital disruption: How financial institutions can integrate innovation, security, and agility

      Transcending digital disruption: How financial institutions can integrate innovation, security, and agility

      Wednesday, July 9, 2025, 3:14 PM Asia/Singapore | Features, Newsletter
    • Featured

      Does ROI really matter in AI?

      Does ROI really matter in AI?

      Thursday, June 19, 2025, 2:57 PM Asia/Singapore | Features
  • News
    • Featured

      Can inefficient meetings affect workplace productivity in the region?

      Can inefficient meetings affect workplace productivity in the region?

      Tuesday, July 8, 2025, 3:59 PM Asia/Singapore | News, Newsletter
    • Featured

      Humanoid robots demonstrate real-world agility as commercialization accelerates

      Humanoid robots demonstrate real-world agility as commercialization accelerates

      Friday, July 4, 2025, 4:19 PM Asia/Singapore | News, Newsletter
    • Featured

      China call center workers voice frustrations over generative AI bot limitations

      China call center workers voice frustrations over generative AI bot limitations

      Friday, July 4, 2025, 3:23 PM Asia/Singapore | News, Newsletter
  • Perspectives
  • Tips & Strategies
  • Whitepapers
  • Awards 2023
  • Directory
  • E-Learning

Select Page

Case StudiesFSI innovations & FinTechNews

Doctor Anywhere gets more personal with borderless patients through CX platform

By DigiconAsia Editors | Friday, August 2, 2024, 11:24 AM Asia/Singapore

Doctor Anywhere gets more personal with borderless patients through CX platform

As its customer base expands, maintaining scalable, personalized Customer eXperience while empowering employee experience boils down to intelligent automation

In the field of borderless medicine, one firm in South-east Asia is serving over 2.8m customers in six regional countries, delivering personalized, inclusive healthcare through technology and innovation.

Founded in Singapore, Doctor Anywhere caters to both individual consumers and corporate clients, from primary and specialist care to wellness solutions. Its integrated model extends to a range of solutions such as employee benefits programs and third-party administration (TPA) services, all designed to enhance and streamline staff healthcare management for businesses.

According to its founder and CEO, Lim Wai Mun, “delivering a seamless and intuitive healthcare experience has always been at the core of Doctor Anywhere, serving as the foundation for building trust and loyalty among our users… As we expand the business, we are also committed to continuously improving the quality of service we provide.”

In line with that, on 31 July, the firm announced the adoption of a customer experience platform to scale and deliver better support for its users. The automation platform lets more customers engage with Doctor Anywhere on the channels they prefer, such as community forums, direct messaging, to enjoy more-personalized attention and service facilitated by real-time analytics that will be used to deliver smarter service at scale. Customer service agent will also be empowered to collaborate easily and respond to customers faster.

Also, as the business grows, the platform’s intelligent bots and flexible integration with the firm’s infrastructure is expected to future-proof scalability and customer engagement resilience.

According to Jenny Choo, Regional Vice President, Zendesk Asia Pacific, the customer experience platform provider: “The way they’ve disrupted the medical services space and the way they’re breaking down the barriers to access to medical services is admirable. We are happy to be part of a tech ecosystem that is delivering such important services and to be a part of their growth story.”

Share:

PreviousWill psychologists be replaced by AI chatbots or androids anytime soon?
NextCCTV+: Echoes of Jiangxi | Eastern Florence

Related Posts

Hong Kong logistics provider employs AMR to digitalize operations

Hong Kong logistics provider employs AMR to digitalize operations

November 4, 2021

ExxonMobil retains best of traditional and cloud-native apps through hybrid architecture

ExxonMobil retains best of traditional and cloud-native apps through hybrid architecture

May 25, 2023

Generative AI chatbot rivalry spurs intense scrutiny among industry stakeholders

Generative AI chatbot rivalry spurs intense scrutiny among industry stakeholders

February 21, 2025

Ascent Health & Wellness drives business performance with optimized SD-WAN edge platform

Ascent Health & Wellness drives business performance with optimized SD-WAN edge platform

June 9, 2020

Leave a reply Cancel reply

You must be logged in to post a comment.

Awards Nomination Banner

gamification list

PARTICIPATE NOW

top placement

Whitepapers

  • Achieve Modernization Without the Complexity

    Achieve Modernization Without the Complexity

    Transforming IT infrastructure is crucial …Download Whitepaper
  • 5 Steps to Boost IT Infrastructure Reliability

    5 Steps to Boost IT Infrastructure Reliability

    In today's fast-evolving tech landscape, …Download Whitepaper
  • Simplify Payroll Setup for Your Small Business

    Simplify Payroll Setup for Your Small Business

    In our free guide, "How …Download Whitepaper
  • Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Download Whitepaper

Middle Placement

Case Studies

  • Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent …Read More
  • Malayan Insurance achieves IFRS 17 readiness with SAS

    Malayan Insurance achieves IFRS 17 readiness with SAS

    A leading Philippines non-life insurer …Read More
  • How Iress is moving to EveryOps

    How Iress is moving to EveryOps

    Scaling compliance, security & efficiency …Read More
  • How Nissin Foods turned tangled, siloed data into smooth-as-noodles actionable assets

    How Nissin Foods turned tangled, siloed data into smooth-as-noodles actionable assets

    The trick is to unify …Read More

Bottom Sidebar

Other News

  • QNET Unveils Wellness Breakthroughs and Global Empowerment at V-Malaysia 2025

    July 11, 2025
    Over 8,000 global entrepreneurs gather …Read More »
  • Al-Hogail Thanks the Leadership for the Council of Ministers’ Approval of the Updated Regulation for Non-Saudis’ Ownership of Real Estate

    July 10, 2025
    RIYADH, Saudi Arabia, July 10, …Read More »
  • MicroCloud Hologram Inc. Proposes Multi-Qubit Quantum State Sharing Scheme: Sharing Multiple Quantum Information in One Operation

    July 10, 2025
    SHENZHEN, China, July 10, 2025 …Read More »
  • Hyundai Motor IONIQ 6 N Debuts at Goodwood Festival of Speed, Setting New Benchmark for High-Performance EVs

    July 10, 2025
    Hyundai Motor Company has unveiled …Read More »
  • Huawei Named a 2025 Gartner® Peer InsightsTM Customers’ Choice for File and Object Storage Platforms for the Fourth Year Running

    July 10, 2025
    SHENZHEN, China, July 10, 2025 …Read More »
  • Our Brands
  • CybersecAsia
  • MartechAsia
  • Home
  • About Us
  • Contact Us
  • Sitemap
  • Privacy & Cookies
  • Terms of Use
  • Advertising & Reprint Policy
  • Media Kit
  • Subscribe
  • Manage Subscriptions
  • Newsletter

Copyright © 2025 DigiconAsia All Rights Reserved.