Identifying overseas talent pools and partnering with a global digitalization consultant helps this insurance group tap insurtech to keep agile, resilient.

Founded in 1902 as Japan’s first mutual life insurance* company, Dai-ichi Life Group has since expanded operations globally, now serving over 50m customers while managing approximately US$430bn in consolidated assets.

In order to significantly strengthen its in-house digital capabilities and technology platforms globally, the insurance group has decided to tap into India’s deep pool of skilled professionals.

On 10 June 2025, a partnership was announced for the group to set up a technology center to develop advanced software, infrastructure modernization, AI and data solutions, and robust cybersecurity measures. This technology launch pad, when mature and proven viable, is designed to be transportable to other countries as needed.

According to the group’s President and CEO, Tetsuya Kikuta, “by adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity.“

Partnering with a global business and technology transformation specialist, Dai-ichi Life Group expects the following outcomes:

  • The continual co-innovating of business solutions that streamline operations, foster high-impact innovations, and ensure a seamless and enhanced experience for customers globally
  • Accelerated digital transformation that can be adapted to the group’s global operations according to market needs and potential
  • Enhanced business agility, resilience and scalability that is hyper-personalized, data-led and compliant with all prevailing and evolving sovereign regulations
  • The incubation of new business value and potential through partnering with like-minded digitalization consultancies with a global footprint

Said Aiman Ezzat, Chief Executive Officer, Capgemini, the incumbent firm in the insurtech partnership: “Today, customer service remains one of the most powerful tools for encouraging loyalty and shaping brand perception, and this is increasingly enabled through technology. This partnership is built on a shared vision to leverage technology and innovation to not only meet but exceed consumer expectations.”

*a policyholder-owned insurance provider that offers coverage at or near-cost while distributing profits back to members as dividends or reduced premiums