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Customer ExperienceNews

Adobe Summit 2025: How AI powers CX transformation

By DigiconAsia Editors | Wednesday, March 26, 2025, 9:40 AM Asia/Singapore

Adobe Summit 2025: How AI powers CX transformation

Adobe Firefly, Adobe’s suite of generative AI models, has also been supercharged with new capabilities for video production, 3D asset creation and multilingual content adaptation – all powered by commercially safe AI models. These tools empower marketers and creatives to produce high-quality content faster than ever before while ensuring ethical and brand-safe outputs. For instance, Firefly can now generate localized marketing materials in multiple languages instantaneously, a tremendous blessing for those handling global campaigns.

The new Journey Optimizer Experimentation Accelerator allows brands to test and refine omnichannel strategies using AI-driven insights, while the Experience Manager Sites Optimizerprovides actionable recommendations for improving website engagement based on real-time data analysis. These tools are designed to help businesses navigate the complexities of modern customer journeys while maximizing ROI through intelligent automation.

Creative teams should appreciate the updates to GenStudio Foundation, a game-changer for collaborative workflows, especially in remote work environments. The collaborative platform enables seamless coordination across marketing campaigns. GenStudio now integrates deeper AI capabilities, allowing teams to co-create content across geographies while maintaining brand consistency. This update breaks down silos between creative and marketing departments to foster greater collaboration and efficiency.

Ethical AI

Adobe Summit also highlighted the importance of ethical AI development. Narayen emphasized Adobe’s commitment to creating “AI that works for everyone”. He highlighted Firefly’s commercially safe models as an example of how Adobe is prioritizing transparency and accountability in its AI initiatives.

As brands continue to adapt to changing and growing consumer demands, Adobe’s latest innovations offer a glimpse into a future where creativity meets data-driven precision — a future where every customer interaction is personalized.

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