Defining the future of customer and employee exper...
By Victor Ng | May 19, 2026 | Features, Future of Work, Newsletter
Layoff strategy 2026: CEOs cite AI to justify layo...
By DigiconAsia Editors | Apr 1, 2026 | Future of Work, News
Global tech firms cut 59,121 jobs in early 2026 am...
By DigiconAsia Editors | Mar 27, 2026 | Future of Work, News, Newsletter
AI leaders soften job loss warnings amid policy debates, memo leaks and public backlashes
By DigiconAsia Editors | Jun 2, 2026 | Future of Work, News
The revised narratives cannot wish away the bare facts, but are likely meant to calm public fear and delay regulatory consequences
Read MoreDefining the future of customer and employee experience
By Victor Ng | May 19, 2026 | Features, Future of Work, Newsletter
At Zendesk Relate 2026, a new agent builder, omnichannel AI agents, copilots, and outcome-based pricing were announced to help enterprises deliver more connected customer and employee service.
Read MoreLayoff strategy 2026: CEOs cite AI to justify layoffs amid productivity gains
By DigiconAsia Editors | Apr 1, 2026 | Future of Work, News
Executives have been increasingly framing workforce cuts as strategic modernization, while skeptics question whether AI strategies are the real rationale
Read MoreGlobal tech firms cut 59,121 jobs in early 2026 amid AI-driven layoffs: reports
By DigiconAsia Editors | Mar 27, 2026 | Future of Work, News, Newsletter
Layoff tracker data shows 171 announcements averaging 704 daily losses, potentially exceeding 2025’s total workforce reductions despite strong enterprise revenues
Read MoreAI shift seen erasing many traditional white‑collar roles: big tech CEO
By DigiconAsia Editors | Mar 4, 2026 | Future of Work, News, Newsletter
A prominent big tech leader predicts “once-in-a-lifetime” tech breakthroughs will transform the future of work, careers, schooling and professional training.
Read MoreWill enhanced localization define Asia’s travel boom trends this year?
By DigiconAsia Editors | Jan 21, 2026 | Future of Work, News, Newsletter
With tourism and hospitality figures nearing pre-pandemic peaks last year, what strategies can the industry adopt for continued growth?
Read MoreCybersecurity hiring stagnates as AI tools take center stage
By DigiconAsia Editors | Jan 12, 2026 | Future of Work, News, Newsletter
Despite intensifying cyber threats accelerated by AI tools, 2025 cyber-hiring slowdowns signal deeper automation shifts ahead.
Read MoreE-commerce and cloud pioneer faces employee backlash over AI impact
By DigiconAsia Editors | Dec 6, 2025 | Future of Work, News
Over 1,000 workers have signed off on an open letter slamming aggressive AI expansion risks amid rising emissions and other concerns
Read MoreUN report warns irresponsible AI could spur divergence in global inequalities
By DigiconAsia Editors | Dec 5, 2025 | Future of Work, News
Unmanaged AI development could widen gaps in infrastructure, skills, and governance despite potential humanitarian benefits
Read MoreAI to reshape workforce dynamics with global job displacements, new-role creation
By DigiconAsia Editors | Dec 1, 2025 | Future of Work, News, Newsletter
The tally stands at 92m jobs displaced, with major layoffs in BigTech amid reskilling efforts and 170m new roles by 2030
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