Digitalizing with cloud capabilities and integration of siloed data has allowed the organization to boost client care and workforce efficiency levels
In South Australia, aged care services providing residential care to home care to retirement villages are a necessary part of an ageing society. However, not all providers may be modernized to match the pace of digital progress when most of their resources are devoted to maximizing quality of care.
On 5 Dec 2024, one provider, Kalyra, announced it has launched new digital services such as data-informed client care and fast-tracked workforce onboarding and productivity — as part of its broader client experience-led transformation.
For the 130-year old firm, this digitalization involves integrating its various siloed systems, centralizing data for clients and employees, and harnessing cloud platforms to enhance accessibility to all staff and stakeholders.
Said its General Manager, Information and Digital Services, Nicole Fishers: “Accuracy is non-negotiable in caring for the aged and disadvantaged, and this starts with the digital systems that support our care workers. It was evident our extensive history, atop recent business expansion, was challenging our digital ecosystem with duplicate client data and inconsistencies scattered throughout, slowing time for our clients to receive care.”
Data: a salve for elevating eldercare
This growing challenge to provide consistent, high-quality care had led to the adoption of an Integration Platform as-a-Service (iPaaS) to connect its core business systems (human resources, home care systems, residential care system, customer experience system, mobile app service) through a hub-and-spoke model. Besides the data integration, the digitalization has facilitated the development of more data-driven services to clients, such as an on-demand digital support service for families, who now have mobile-friendly access to real-time service updates, the ability to adjust care schedules on the fly, and full transparency into financial information.
Other benefits of digitalization include improvements in more efficient customer onboarding, elimination of manual administrative processes, human resource management, and regulatory reporting and governance processes.
Looking to the future, Kalyra is gearing up to leverage even more of its digitally transformed infrastructure capabilities to harness the growing potential of AI and robotics. “These kinds of innovations have the ability to automate routine tasks in residential care, allowing staff to focus on more meaningful interactions with residents… helping us create a coordinated and automated data environment for more personalized and efficient care experiences,” Fishers said.
According to David Irecki, Chief Technology Officer (APJ), Boomi, Kalrya’s iPaaS provider: “From the beginning, our work with Kalyra has been about driving efficiency without losing the human touch. Automating and integrating Kalyra’s core processes gives the organization’s workforce the ability to focus more on delivering the compassionate, high-quality care its clients have come to rely on.”
