When a GenAI chatbot fails to placate an angry customer, what next?
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…
Read More
The impact of bad customer experience on earnings will be felt more in 2023
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
Read More
Empathy is the future of digital experience
According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.
Read More
Transforming from legacy customer challenges to cloud-based customer delight
How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...
Read More
What is your data really worth?
63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...
Read More
Cloud mythbusting – Is hybrid cloud a boardroom matter?
Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...
Read More
The 5G revolution for marketers
The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...
Read More
Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
Read More
Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
Read More
Whitepapers
Achieve Modernization Without the Complexity
Transforming IT infrastructure is crucial …Download Whitepaper
5 Steps to Boost IT Infrastructure Reliability
In today's fast-evolving tech landscape, …Download Whitepaper
Simplify Payroll Setup for Your Small Business
In our free guide, "How …Download Whitepaper
Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
China’s AI-powered health manager app connects millions to better healthcare resources
Recent digital transformation efforts streamline …Read More
Operationalizing sustainability in cybersecurity: Group-IB’s approach
See how the firm turned …Read More
Roojai Insurance (Thailand) doubles agent productivity through digital transformation
Roojai Insurance (Thailand) doubles agent …Read More
Malayan Insurance achieves IFRS 17 readiness with SAS
A leading Philippines non-life insurer …Read More