CX | DigiconAsia

Customer experience (CX) in global banking is at an inflection point. Expectations are rising as ecosystems fragment, and the operating environment is becoming more complex, regulated and interconnected.

Hospitality trends in 2026: Shifting to data‑driven, guest‑centric digitalization

By Tony Marshall, VP & Managing Director (APAC), Agilysys | Feb 5, 2026 | Newsletter, Tips & Strategies

The APAC hospitality industry needs to rethink metrics, automation, and connectivity in 2026, to align tech investment with revenue/experience outcomes

When a GenAI chatbot fails to placate an angry customer, what next?

By Balasubramanian Swaminathan | IMAWS | Feb 20, 2024 | Features, Newsletter

Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…

The impact of bad customer experience on earnings will be felt more in 2023

By DigiconAsia Editors | Jan 12, 2023 | News, Newsletter

An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey

Empathy is the future of digital experience

By DigiconAsia Editors | Mar 17, 2021 | Newsletter, Tips & Strategies

According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.

Transforming from legacy customer challenges to cloud-based customer delight

By webmaster webmaster | Apr 8, 2020 | News, Newsletter

How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...

What is your data really worth?

By Splunk | Apr 3, 2020 | Whitepapers

63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...

Cloud mythbusting – Is hybrid cloud a boardroom matter?

By Brendan Paget, Director of Portfolio Management, APAC Office of Technology, Red Hat and webmaster webmaster | Mar 24, 2020 | Newsletter, Perspectives

Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...

The 5G revolution for marketers

By Verizon Media | Jan 22, 2020 | Infographics

The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...