When a GenAI chatbot fails to placate an angry customer, what next?
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…
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The impact of bad customer experience on earnings will be felt more in 2023
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
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Empathy is the future of digital experience
According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.
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Transforming from legacy customer challenges to cloud-based customer delight
How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...
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What is your data really worth?
63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...
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Cloud mythbusting – Is hybrid cloud a boardroom matter?
Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...
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The 5G revolution for marketers
The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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Case Studies
Going green all the way to Cyberjaya: Labuan Reinsurance’s data center relocation
Relocation boosts sustainability, while a …Read More
When traditional intelligent business automation hits a roadblock, try AI agents
That is what the Langham …Read More
CTBC defines future of transition finance with Evercomm solution
Taiwanese bank leverages Evercomm’s AI-powered …Read More
Emirates Flight Catering unifies global operations with AI-driven data governance and cloud collaboration
The in-flight caterer modernizes data …Read More