Hospitality trends in 2026: Shifting to data‑driven, guest‑centric digitalization
The APAC hospitality industry needs to rethink metrics, automation, and connectivity in 2026, to align tech investment with revenue/experience outcomes
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When a GenAI chatbot fails to placate an angry customer, what next?
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…
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The impact of bad customer experience on earnings will be felt more in 2023
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
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Empathy is the future of digital experience
According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.
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Transforming from legacy customer challenges to cloud-based customer delight
How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...
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What is your data really worth?
63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...
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Cloud mythbusting – Is hybrid cloud a boardroom matter?
Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...
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The 5G revolution for marketers
The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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Whitepapers
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Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
How a Vietnamese D2C retailer built its own secure digital infrastructure
Would your organization build your …Read More
Liverpool FC to deliver more personalized, real-time digital fan experiences with AI
The football club will deepen …Read More
Balancing brand heritage and modern service with AI-powered customer experience
Balancing brand heritage and modern …Read More
Overhauling IT boosts business sustainability, efficiency amid motorsport carbon pressures: McLaren
The firm’s global IT team …Read More