Hospitality trends in 2026: Shifting to data‑driven, guest‑centric digitalization
The APAC hospitality industry needs to rethink metrics, automation, and connectivity in 2026, to align tech investment with revenue/experience outcomes
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When a GenAI chatbot fails to placate an angry customer, what next?
Fall back to well-trained human call-center agents, of course! Even then, GenAI can help human CRM agents balance professionalism and empathy…
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The impact of bad customer experience on earnings will be felt more in 2023
An estimated US$165bn of consumer spending in South-east Asia is sensitive to poor customer experience management amid poor economic forecasts: survey
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Empathy is the future of digital experience
According a recent report, most organizations are still a long way from authentically displaying empathy when addressing digital brand strategies.
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Transforming from legacy customer challenges to cloud-based customer delight
How a finance company in Vietnam grasped digitalization to nearly double customer satisfaction rates and reap operational savings. Vietnamese...
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What is your data really worth?
63% of all the data organizations possess is dark data, and deciphering this data will enable businesses to leverage and monetize the insights. A Splunk study has found that by...
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Cloud mythbusting – Is hybrid cloud a boardroom matter?
Routine Cloud management is best left to IT teams, but the preceding strategy and planning should be a boardroom priority. A decade ago, cloud...
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The 5G revolution for marketers
The 5G revolution is imminent and Asia’s tech-savvy consumers are increasingly excited about the benefits it will bring, but are marketers prepared to capitalize on the immense creative, innovation and...
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Demands for automated customer support: Singapore vs SE Asia
Guess which little island pulls its own weight when it comes to expectations of fast, reliable digital customer service and support… As...
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Make or break: customer experience in the digital economy
AI and cloud to drive the future of CX with data-driven insights for proactive, predictive and highly personalized experiences. Customer experience...
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Case Studies
Genspark adopts AI-driven voice automation platform to boost global communication for customers
Genspark, Twilio, AI voice automation, …Read More
Grab Finance automates eligibility and risk checks across six markets using in‑app transaction signals and localized compliance workflows.
Grab Finance automates eligibility and …Read More
Maritime passenger terminal unifies operations through real-time data and event-driven architecture
The Singapore Cruise Centre is …Read More
US hotel group streamlines operations, unifies management across multiple properties
CN Hotels deploys centralized platform …Read More