When implementing observability, respondents in one survey noted that more tools were not necessarily better.

In a Mar/Apr 2023 survey of 1,700 technology professionals in 15 countries (including Indonesia, Malaysia, Singapore, and Thailand) comprising 65% practitioners (developers and engineers) and 35% IT C-suite executives and non-executive managers, about real-time observability, several findings were noted among the regional respondents.

First, 55% in ASEAN indicated they had achieved full-stack observability (68% in Indonesia, 60% in Malaysia, and 46% in Thailand).

Second, 81% in Indonesia indicated deploying 10 or more capabilities, outranking Thailand (64%), Malaysia (63%) and Singapore (27%).

Other findings

    • 57% of regional respondents were using five or more tools for observability; 26% indicated that the primary challenge to achieving full-stack observability was too many monitoring tools. Also, 48% indicated plans to consolidate tools over the next year to get the most value from their observability spend
    • 45% of global respondents experienced high-business-impact outages once a week or more; 46% indicated taking at least 30 minutes to detect them, and 62% indicated taking at least 30 minutes to resolve the outages
    • 79% of Thailand respondents and 74% of respondents in both Indonesia and Malaysia indicated their mean time to recovery had improved to some extent since adopting observability, compared to 44% for Singapore
    • 54% of respondents in the region cited revenue retention as their key benefit; 41% cited business and/or revenue growth; and 34% cited revenue-generating use cases. Also 85% of regional respondents indicated their view that observability was a key enabler to achieve core business goals to some degree
    • 49% of all respondents indicated an increased focus on security was driving the need for observability, followed by the integration of business apps into workflows, and the adoption of AI technologies
    • 52% of all respondents indicated that the scalability of OpenTelemetry was driving its adoption, while 46% cited the open source framework’s ability to integrate with existing tool stacks as a driver

According to Peter Marelas, Chief Architect (APJ), New Relic, which commissioned the survey, “teams with full-stack observability consistently (reported) fewer outages while detecting and resolving issues faster than those without. This translates to lower outage costs, a higher annual return on investment, and a positive effect on an organization’s bottom line.”