Modernizing the airline’s digital workplace for optimal hybrid working takes a tech partner that has worked with the firm for decades

Building on a long standing business partnership with a technology infrastructure service provider, Singapore Airlines (SIA) had been modernizing its end user services and consolidating all back-end infrastructure since 2021.

The collaboration to transform the digital workplace experience for its employees worldwide has enhanced flexibility for its hybrid workforce around the world. This includes management of end-to-end lifecycles of employees’ mobile and laptop devices through deployment, management, disposal, and refresh, as well as implementation of virtual desktop infrastructure.

These end-user transformation services improve productivity and safety for the air carrier’s increasingly hybrid workforce so that they can do their work on the go, cost-effectively. The infrastructure transformation also allows employees to gain further access to modern digital workplace services, optimized office spaces, as well as reduces the need for onsite support.

Additionally, the transformation bring about benefits such as:

    • Deploying ‘virtual desktops’ and ‘virtual applications’ to the users based on their work profiles. This also alleviates supply chain risks with service providers
    • Unifying endpoint and remote management of all devices regardless of employee location, which improves user experience, lowers IT support cost, and provides end-to-end device lifecycle management
    • Leveraging hyperconverged solutions to modernize the end-user infrastructure services stack, while leveraging cloud solutions to scale when required
    • Deploying services such as callback, call waiting, and real-time chat with Service Desk agents, which improves employees’ productivity and user experience

Said Gina Wong, Managing Director, Kyndryl Singapore, the air carrier’s technology infrastructure service provider: “Kyndryl is proud to be the company’s partner of choice as it continues to accelerate its digital transformation journey. We are confident that our deep understanding of SIA’s business requirements will continue to transform end user experiences and translate them into improved business outcomes.“