Adopting a cloud-based data-driven solution for employee experience and talent management will streamline operations while leveraging data-driven decisions for greater agility.
One of the Asia Pacific region’s largest hospitality, restaurant and lifestyle groups headquartered in Thailand has invested in a cloud solution to elevate employee experience and talent management across the entire organization.
To support its strong growth ambitions across all its business units and integrate its workforce globally, Minor International needed an agile talent management system. Also, the firm wants to leverage AI to streamline its human resource management processes and empower employees to be at their most productive when delivering exceptional experiences to their customers and employees alike.
Furthermore, Minor International’s leaders need to be able to harness the power of data-driven insights through a single system for talent optimization in order to make more-informed decisions at a high pace. For example, they need to be able to tap into critical data such as performance, skills, and career interests, to understand the talent that already exists within their workforce, while identifying opportunities to upskill employees for stronger business success.
Said its Chief People Officer, Aurakanda Attavipach: “At Minor, we are a people-powered business and it is as crucial for us to deliver exceptional experiences for our customers as for our people.”
Supporting employees holistically
With the abovementioned corporate goals in mind, Minor International invested in a cloud-based solution for “transforming our HR processes to empower our employees to be the best version of themselves every day. From enhancing employee engagement experiences on routine HR tasks through to facilitating talent optimization programs, our team is now better equipped to support our employees holistically,” said Attavipach.
For example, manual workflows will be automated, freeing up time for employees to take on more value-added tasks. In addition, Minor International can now connect with its third-party providers around the world more seamlessly and gain a comprehensive view of data globally.
Finally, the firm will also be able to build tailored, concierge-style experiences for employees, with regular recommendations and personalized guidance provided for staff to be happy and to succeed in their roles. This facilitates better engagement with employees.
According to Pannie Sia, General Manager (ASEAN), Workday, the firm providing the employee experience and talent management platform: “The relationship between employee experience and customer experience is symbiotic and pivotal to the success of any business. With a happier, more engaged workforce, Minor International not only retains its best and brightest talent, but also ensures that a welcoming, inclusive environment is cultivated — where employees can thrive and deliver world-class hospitality to customers. We are proud to be part of Minor International’s journey to innovate and transform its global talent system.”
