Trends from survey data involving 132 tech professionals in the stated industries suggest various benefits, including reduced downtime and higher MTTR

Further, respondents indicated experiencing outages at a higher rate than all other industries in the larger survey, with 40% experiencing high-business-impact outages at least once a week, compared to the larger survey’s average of 32%. The median annual downtime for energy/utilities respondents was 37 hours, highest across all industries surveyed, and 61% higher than the overall average of 23 hours. The median annual outage cost for energy/utilities respondents was US$34.31m —highest among all other industries in the larger survey. Also:

  • 87% of respondents whose organizations had achieved full-stack observability indicated that their mean time to resolution (MTTR) had improved to some degree since adopting.
  • The proportion of energy/utilities respondents using a single tool had increased by 1% since a similar survey in 2022. The average number of tools remained unchanged at six.
  • 68% of respondents cited security monitoring as the most widely deployed capability, and 99% cited expecting to have deployed security monitoring by mid-2026.
  • 44% cited “an increased focus on security, governance, risk, and compliance” as the top technology strategy or trend driving the need for observability.