Customer Experience | DigiconAsia

Balancing brand heritage and modern service with AI-powered customer experience.

The future of customer experience in Asia

By DigiconAsia Editors | Nov 28, 2025 | Customer Experience, News, Newsletter

What do customers expect? And what are CX leaders doing? Here’s finding where the twain shall meet.

Asia the true testbed for AI agents

By Victor Ng | Jul 16, 2025 | Customer Experience, Features

The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.

Leveraging agentic AI, knowledge graph and no-code for the future of CX

By Victor Ng | Apr 7, 2025 | Customer Experience, Employee Experience, Features

The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.

Adobe Summit 2025: How AI powers CX transformation

By DigiconAsia Editors | Mar 26, 2025 | Customer Experience, News, Newsletter

Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.

How did AI improve customer experience and service agents’ efficiency last year?

By DigiconAsia Editors | Mar 5, 2025 | Customer Experience, News

Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals

Managing diverse customer experience expectations through digitalization: Jollibee Group

By DigiconAsia Editors | Jan 10, 2025 | Case Studies, Customer Experience

With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform

Personalizing AI-driven omnichannel customer experience

By Victor Ng | Dec 23, 2024 | Customer Experience, Features

With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?

How are online- and physical- retail challenges addressable with technology?

By DigiconAsia Editors | Dec 4, 2024 | Customer Experience, News, Newsletter

Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…

Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)

By DigiconAsia Editors | Nov 22, 2024 | Customer Experience, FSI innovations & FinTech, Newsletter

The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion