The future of customer experience in Asia
What do customers expect? And what are CX leaders doing? Here’s finding where the twain shall meet.
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Asia the true testbed for AI agents
The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.
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Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Adobe Summit 2025: How AI powers CX transformation
Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.
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How did AI improve customer experience and service agents’ efficiency last year?
Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals
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Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform
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Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
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How are online- and physical- retail challenges addressable with technology?
Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…
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Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)
The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion
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Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
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Case Studies
Maritime passenger terminal unifies operations through real-time data and event-driven architecture
The Singapore Cruise Centre is …Read More
US hotel group streamlines operations, unifies management across multiple properties
CN Hotels deploys centralized platform …Read More
When 24/7 engagement means so much to students: University of Malaysia Nottingham
That is what prompted the …Read More
Harnessing the data lakehouse and AI to revolutionize customer experience
UOB achieved 99% cash availability …Read More