Asia the true testbed for AI agents
The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.
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Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
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Adobe Summit 2025: How AI powers CX transformation
Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.
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How did AI improve customer experience and service agents’ efficiency last year?
Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals
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Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform
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Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
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How are online- and physical- retail challenges addressable with technology?
Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…
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Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)
The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion
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Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
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A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
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Case Studies
Mergers and acquisitions drive urgent need for IT infrastructure overhaul: Access Group
Standardizing disparate enterprise-data infrastructures and …Read More
DIS recognized for driving open-source excellence in Singapore’s defense
The Digital and Intelligence Service …Read More
Krom Bank renews cloud banking platform partnership to scale digital services in Indonesia
The Indonesian digital bank will …Read More
Globe Business reduces overall customer service workload by 34% through digitalization
This was the result of …Read More