How are online- and physical- retail challenges addressable with technology?
Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…
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Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)
The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion
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Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
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A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
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2024: Outdated dumb chatbots will give way to “evolved” CX agents
According to two international customer experience (CX) surveys, generative AI is giving respondents new impetus to propel service and data-privacy standards.
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Zalora spearheads adoption of generative AI with six initiatives
In addition to improving its platform’s search engine, the firm is also using GenAI to improve customer- and employee- experiences.
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Study finds out how organizations are improving customer experience
Investment in employee experience, cloud and AI drives improved customer experience, according to new NTT report.
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Trendipedia 2023 report reveals key consumer trends for S E Asia’s F&B industry
Three key trends in Indonesia, Malaysia, the Philippines and Singapore to guide businesses in their quest for customer experience.
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Malaysia Airlines partners GrowthOps to revamp website
Optimization of the national carrier’s website aims to improve overall user experience across 17 countries in 11 languages using the Adobe Experience Cloud
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APAC consumers want positive personalized experience
91% of consumers in APAC stay loyal to brands that personalize experiences, so brands investing in digital customer engagement are well-positioned to weather economic turbulence: Twilio study
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Case Studies
Indonesia fuels GenAI, digitalization in the renewable energy sector
Here is a case study …Read More
Mesolitica launches localized LLM for accurate translation of SEA languages and dialects
The Malaysian startup is laying …Read More
Valiram’s omnichannel partnership to offer flexible payment checkout across Malaysia, Singapore
Partnership with Atome covers 200+ …Read More
GenAI goes shopping for customers of Central Food Retail group in Thailand
The group is piloting a …Read More