Asia the true testbed for AI agents
The future of productivity isn’t about replacing humans; it’s about automating the grunt work so people can focus on building what truly moves the needle in Asia Pacific.
Read More
Leveraging agentic AI, knowledge graph and no-code for the future of CX
The customer “resolution revolution” powered by emerging technologies was unveiled at Zendesk Relate 2025, together with an employee experience suite.
Read More
Adobe Summit 2025: How AI powers CX transformation
Leveraging the power of AI to deliver hyper-personalized customer experience at scale, enabling enterprises to better connect with their customers.
Read More
How did AI improve customer experience and service agents’ efficiency last year?
Two surveys conducted in mid-2024 may hold clues to AI acceptance trends among certain cohorts of APAC consumers and CX professionals
Read More
Managing diverse customer experience expectations through digitalization: Jollibee Group
With its fast food businesses spanning more than 230 countries, the group has resorted to digitalization through an experience management platform
Read More
Personalizing AI-driven omnichannel customer experience
With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?
Read More
How are online- and physical- retail challenges addressable with technology?
Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…
Read More
Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines)
The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion
Read More
Customer-service technology trends: A snapshot of six APAC markets
How are service personnel adopting AI, data science and customer engagement technologies to meet customer demands? Here is one vantage point…
Read More
A snapshot of APAC’s e-commerce and business trends in 2023
Six aspects, including payment preferences, age- group preferences, sustainability-mindedness in consumers, and e-commerce personalization, were reflected in the data
Read More
Whitepapers
Achieve Modernization Without the Complexity
Transforming IT infrastructure is crucial …Download Whitepaper
5 Steps to Boost IT Infrastructure Reliability
In today's fast-evolving tech landscape, …Download Whitepaper
Simplify Payroll Setup for Your Small Business
In our free guide, "How …Download Whitepaper
Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.
Case Studies
AXS modernizes legacy systems to prepare for regional expansion
The 20-year-old payment service network …Read More
Gill Capital redefines retail product discovery with Google-quality search
Harnessing generative AI, agentic AI …Read More
Indonesia’s largest private hospital network modernizes operations with cloud migration
PT Siloam International Hospitals improves …Read More
Maybank accelerates digital transformation with AI-driven innovation
Maybank has entered into a strategic …Read More