By integrating an identity security platform, the bank is already reducing onboarding times, and strengthening customer and fraud protection
To address the growing demand for secure and seamless digital banking services in the Philippines, Security Bank has taken significant strides in modernizing its electronic Know Your Customer (eKYC) process.
Recognizing the need to adapt to this rapidly evolving landscape, the bank overcame several challenges, including ensuring robust security measures to prevent identity fraud; streamlining onboarding workflows for faster customer enrollment; and maintaining compliance with stringent regulatory requirements — all while delivering a user-friendly experience that meets the expectations of tech-savvy customers.
To address these challenges, Security Bank sought a technology partner capable of delivering cutting-edge identity verification solutions tailored to financial services. On 8 April 2025, it was announced to have integrated and identity-centric security solution into its eKYC process.
The platform offers advanced fraud detection features such as deepfake detection and prevention, and flexible orchestration capabilities to allow teams to design workflows customized to operational needs while maintaining regulatory compliance.
The implementation has already significantly reduced onboarding times, leading to higher completion rates among new customers, and continual and consistent improvements in security and convenience across all customer touchpoints.
Said the bank’s Senior Vice President, Strategy, Innovation Architecture, and Platform Division Head, Juan Mestas: “We’re not only enhancing the security and accessibility of our banking services, but also ensuring that every customer interaction — digital or in-person — is convenient and reliable. Looking ahead, we plan to expand these capabilities across other services to give customers the best experience possible.”
The aim is to deliver truly integrated, omnichannel banking: customers will have a seamless experience whether they are using the bank’s new mobile app; visiting a branch; or accessing phone banking services.
According to Harvinder Singh, Regional Vice President, Sales (APAC), Entrust, the identity-security platform partner involved: “Security Bank is transforming digital banking in the Philippines, and we’re proud to support their vision with advanced identity verification that makes onboarding both more secure and convenient.”
