Payment process compliance and data reconciliation are keys to Gojek’s business success

An organization’s digital transformation modernizes and streamlines processes, drives transparency, and can uncover key efficiencies. This includes optimizing core finance and accounting (F&A) processes to deliver overall better business outcomes.

At a recent BlackLine User Group webinar event, Rebecca Rossellini, Financial System Automation and Support Manager at Gojek, shared how BlackLine solutions have helped transform Gojek operations and solidified payment process compliance.

Gojek is an on-demand multi-service platform in Southeast Asia, supporting 2.6 million driver partners and over one million merchants across transportation, food delivery, and logistics services.

The company deals with massive amounts of data related to logistics, bookings, transactions, and financial movements from its various payment methods, merchants, and bank partners. The many moving parts challenge effective and compliant reconciliation process management. 

Rossellini said: “Gojek always works toward being a great government partner and as part of that we prioritize compliance. A critical tool for us is one that is able to quickly, accurately, and efficiently reconcile very high-volume payment data across multiple formats to match transactions with bank statements. And at the same time we need this tool to be configurable and easy to use.”

Towards process success

To support its needs, Gojek chose to work with BlackLine’s Transaction Matching module which can reconcile transactions at the data level, is user-friendly, and is able to process massive amounts of records within the required timeframes.

Added Rossellini: “Data reconciliation is critical to Gojek compliance. BlackLine was easy to use and helped Gojek to generate critical reports and help us solve data issues. BlackLine delivers on our most critical needs and has empowered the team to meet the highest governance standards through our compliance across finance and accounting operations.”

Currently, Gojek is finalizing the implementation of several core BlackLine modules and has plans to expand on its use of the solution across its wider operations, including at its center of excellence team.

Rossellini concluded: “In the future, we expect to continue to leverage BlackLine modules and will continue to explore expanding the use of BlackLine solutions to meet our needs.”