Newsletter | DigiconAsia

Defining the future of customer and employee experience

By Victor Ng | May 19, 2026 | Features, Future of Work, Newsletter

At Zendesk Relate 2026, a new agent builder, omnichannel AI agents, copilots, and outcome-based pricing were announced to help enterprises deliver more connected customer and employee service.

Smart glasses used for covert recordings of women fuel privacy concerns: investigation

By DigiconAsia Editors | May 18, 2026 | Newsletter

A recent BBC investigation finds smart glasses and other devices are being used to film victims for perverted and financial incentives.

China authorities pause robotaxi licenses after unexplained Wuhan vehicle outage

By DigiconAsia Editors | May 5, 2026 | Newsletter

Tightened scrutiny and a moratorium on fleet expansion enforced indefinitely following the city-wide debacle where driverless cars stopped mid-route, endangering lives.

Moving into the quantum economy with AI and synthetic data

By Victor Ng | Apr 30, 2026 | Features, Newsletter

SAS survey finds industry leaders on the cusp of quantum AI with real ROI. I found out more at SAS Innovate 2026.

Staking the future of CX on agentic AI

By Inez Lim | Apr 28, 2026 | Customer Experience, Newsletter

At Adobe Summit 2026, the martech giant unveiled its most radical CX platform yet, with half of Silicon Valley tagging along.

The double-edged knife that boomeranged: Warnings about AI comes alive in one executive’s ruin

By L L Seow | Apr 27, 2026 | Features, Newsletter

This cautionary tale, inspired by Grok, is exactly what happens when AI stops being a tool and becomes a Faustian bargain

Conversational AI: from experimentation to operational reality

By DigiconAsia Editors | Apr 22, 2026 | Customer Experience, Infographics, Newsletter

60% of Mobile World Congress (MWC) respondents using Conversational AI report transformational improvements to customer communications, with 82% reporting measurable value, including ROI and efficiency gains.

Global cloud outage from one firm disrupts services, renewing concerns over infrastructure reliability

By DigiconAsia Editors | Apr 13, 2026 | News, Newsletter

Microsoft global outage April 2026, Microsoft cloud infrastructure service disruptions, Microsoft cloud connectivity problems configuration change, Microsoft email delivery outage collaboration tools, Microsoft 365 Teams Outlook OneDrive outage reliability concerns

Africa risks missing AI benefits without urgent infrastructure upgrades: UNECA report

By DigiconAsia Editors | Apr 8, 2026 | News, Newsletter

The report warns that slow digital and energy investment could leave the vast continent sidelined in global AI‑driven initiatives.

Multiple US courts sanction lawyers for submissions containing AI-generated errors

By DigiconAsia Editors | Apr 6, 2026 | News, Newsletter

A Kansas patent dispute leads to fines, practice restrictions, and possible professional disciplining after fictitious case citations and legal quotations surface.