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Survey offers a glimpse of mass transit system ticketing options and trends

By DigiconAsia Editors | Tuesday, March 25, 2025, 1:55 PM Asia/Singapore

Survey offers a glimpse of mass transit system ticketing options and trends

The data offers some key perceptions and priorities of the 102 responding organizations around the world about ticketing hardware modernization

Based on a commissioned September 2024 survey questionnaire “emailed to the leaders of public transit agencies and organizations* across the world anonymously via Global Mass Transit” on the topic of ticketing hardware, an identity security firm has announced some of its findings from the data.

First, about 43% of respondents had indicated aims to implement contactless ticketing systems, with 88% planning deployment within the next 12 to 24 months.

Second, nearly two-thirds of respondents had ranked “user-friendly interfaces” as the most important feature in ticketing hardware.

Other findings
Third, open-loop contactless ticketing systems were cited by 43% of respondents planning deployments within the next five years, with 86% of Europe respondents using app-based solutions, compared to 58% globally. Also:

  • More than half of respondents had indicated that their organizations had plans to “prioritize single ticketing interfaces that can read multiple ticket types, are user-friendly and provide data.”
  • 40% of respondents cited according a high priority for solutions built on open architecture. For respondents in Latin America and the Asia Pacific region, proprietary technology was cited as a significant hurdle.
  • Respondents had indicated that 87% of ticketing hardware is broadly deployed across vehicles, stations and bus rapid transit stops, with 85% citing onboard installations, approximately half citing deployments at stations and interchanges.
  • 87% of North America respondents had cited fare boxes, cash payments and closed-loop cards as the predominant modes of fare payment, while 58% had cited mobile ticketing via app-based payment systems as gaining traction, especially among Europe respondents (86%).
  • When asked to identify the top issues that respondents needed their organization to address, five were cited: reducing reliance on cash payments; enhancing the passenger experience; expanding contactless and mobile payment options; collecting detailed ridership data; and reducing dependency on proprietary ticketing systems.
  • Three ticketing hardware features ranked most important were: user-friendly design (around 66%); an open architecture (40%), and a single ticket reading interface (around 50% or more)

The survey was commissioned by HID.

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