Already a credited and awarded flagship hospital, it expects digital transformation to boost excellence further for the post-pandemic era.

The flagship hospital of a fast-growing healthcare group in Malaysia has embarked on digital transformation to address rising healthcare demands and digital needs.

Thomson Hospital Kota Damansara currently features 200 beds and over 100 trained medical and surgical consultants. With an expansion program to be completed by 2023, the new premises will have a combined capacity of 600 beds, 12 state-of-the art operating theatres, 154 outpatient specialist clinics and an integrated cancer and nuclear medicine center, among other key tertiary healthcare services. 

In 2019, the hospital was named Malaysia’s Fertility Company of the Year in 2019 by Frost & Sullivan. It had also received numerous awards for providing the best service for diabetes treatments, women’s health and wellness along with ear, nose and throat treatments.

In November, the   first phase of the three-year DX started, starting with enterprise resource planning, a Patient Management system, the Cerner solution, and also moving the medical group’s digital infrastructure onto a public cloud.

Enhancing the hospital experience

According to Nadiah Wan, Executive Director and Group CEO, TMC Life Sciences Bhd., the parent company of THKD: “Our vision is to always innovate and enhance patient safety and experience. When we embarked on an expansion program to add 400 beds, we decided to futureproof our offerings and embark on a digital transformation that would provide patient-centered services and integrated, value-based healthcare.”

The Malaysian hospital wanted to optimize operational efficiency in the finance, procurement, revenue cycle management and electronic medical record functions using SAP for Healthcare solutions. It also wanted a fully-integrated system from front to back with best-practices in place, in order to make a large leap in transformation and improvements rather than an incremental step-wise change.

In the end, THKD chose a vendor-independent provider of digital services for the job. “We partnered with T-Systems because they have a proven track record of implementing SAP for Healthcare solutions in Southeast Asia and Europe. They have supported 1,950 projects for more than 700 customers around the world in the healthcare industry, supporting and driving their digital healthcare transformation.”

Wan felt that the digitalization plan will set a solid foundation for the future that is not only scalable to meet growth needs, but also reliable and secure.

What DX brings to the operating table

Hospital staff can expect to use a real-time dashboard to remotely access medical records, manage patient experience, order supplies and expedite the billing process. Once the migration is completed, patients can receive their hospital bills within minutes instead of hours

According to Andy David, Healthcare Director, T-Systems: “Hospital staff can easily manage schedules, hospital equipment needs and supplies without consulting multiple sources, which will result in bolstering the quality of care THKD can deliver for patients.”

Also, the system will become a reliable single source of truth that is vital to ensuring real-time visibility of what is happening throughout the hospital at any point in time. THKD will “have a solid foundation to run hospital operations on, and in the future have the full scalability potential for new locations for quick roll-out and connection to the central backend.”