With a special focus on the IT and telco industries in 15 countries, four key trends were observed among the respondents
Based on a Mar to Apr 2023 survey of 423 technology professionals in 15 countries on the adoption and business value of observability* for the IT and telecommunications, an observability platform has released some trends in the data.
First, 43% of respondents from IT and telco organizations had indicated that AI technologies were driving observability adoption. The respondents indicated that they had higher outage frequencies compared to other industries, with 37% experiencing outages at least once a week compared to the industry average of 32%. This could amount to a median annual outage cost of US$12.71m, and drove the need for improved monitoring and rapid issue-resolution capabilities.
Second, respondents from the two industries were more likely than average to use multiple monitoring tools, with 69% indicating they used four or more tools for observability, compared to 63% overall. Additionally, there was a prevailing preference among respondents for a single, consolidated platform (56%), with just over two-fifths (41%) indicated that their organization was likely to consolidate tools in the next year to maximize their observability spend.
Third, 96% of all respondents indicated planning to use security monitoring by mid-2026, and 45% of IT/telco respondents expected to deploy synthetic monitoring (mobile monitoring: 36%, browser monitoring: 23%) in the next one to three years.
Fourth, the top trends driving observability adoption were cited by respondents as: the development of cloud-native application architectures (48%); adoption of AI technologies (43%); migration to a multi-cloud environment (40%); and an increased focus on customer experience management (39%). Also, 55% of respondents indicated their belief that observability improved collaboration and decision making.
According to Kris Day, Senior Vice President and General Manager (Asia Pacific & Japan), New Relic, the firm that commissioned the survey: “The APAC region has some of the fastest growing 5G markets in the world with consumer demand for data-heavy digital content at an all-time high. IT and telco organizations … need to unlock the power of their data… to leverage AI effectively, build robust and cost-efficient infrastructure, and ultimately, develop innovative services that drive revenue.”
*defined in the survey as “the practice of instrumenting systems to surface insights for various roles so they can take immediate action that impacts customer experience and service. It also involves collecting, analyzing, altering, and correlating that data for improved uptime and performance.”
