Video:  Conversational AI platform transforms contact centers

Contact centers can be future-ready and adapt to the new normal with automation and conversational AI.

Over a year after the COVID-19 pandemic, contact centers are continuously finding ways to improve and transform their operations with AI and automation technologies because of the increased call volumes and the need to deliver an exceptional customer experience (CX). 

AI-powered applications in call centers expand the possibilities of conversational AI, supporting agent productivity and providing critical insights to optimize future customer interactions, and to ensure compliance.

This on-demand webinar discusses the key issues contact centers are facing and how the right conversational AI platform can help transform the industry’s future.