Whitepaper:  Contact centers transform the future with AI

Contact centers augment and enhance CX through AI-powered conversational analytics
Contact centers transform the future with AI

Here’s what the future holds for contact centers: humans and machines working together, with AI augmenting and enhancing the human workforce to deliver better outcomes such as lower churn rate and improved agent and customer satisfaction.

The application of domain-specific or specialized conversational AI combines advanced technologies to understand, automate, and optimize human conversations.

Uniphore’s AI technology for contact centers combines reinforcement learning, machine learning, and communication theory to better understand and optimize human-to-human conversations, based on millions of conversations within contact centers.

This eBook explores the current and future state of AI and how specialized conversational AI delivers transformative business value and improves CX and agent experience.


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