Answer: turnkey device-as-a-service digital transformation of new/existing restaurants, and automation and insights to keep the staff bees busier and happier.

How does one of the region’s largest fast-food restaurant chains transform its applications and digital footprint to stay relevant against the competition?

Jollibee Foods Corporation (JFC) runs over 3,200 stores in the Philippines as well as some select sites in North America and Europe, the Middle East, Asia, and Australia. As its continued growth involves greater operational complexities, it has to upgrade its IT infrastructure and solutions, including applications and outsourcing, data and analytics, workplace automation and AI.

The firm recently adopted a turnkey Device-as-a-Service that let it immediately set up a stable and efficient in-store technology platform for any new or existing restaurant. The platform will give employees a clearer oversight of a system that helps them deliver consistently great dining experiences to customers. The solution will also allow JFC to achieve greater operational efficiency and productivity.  

According to Joseph C. Tanbuntiong, Chief Business Officer, Jollibee Group, employees will enjoy more efficient and streamlined workflows enabled by greater automation and analytics. Manual business processes will be replaced with easy-to-understand user dashboards that provide crucial insights for informed decision-making. Staffs will now be able to use a new chatbot to access information regarding their service catalog, end-user devices, and office facilities.

Furthermore, to preempt possible issues and ideate practical improvements for day-to-day operations, JFC can now also design virtual models of its stores and warehouses anywhere in the world, and run detailed simulations to study performance. 

Said Seelan Nayagam, President (Asia Pacific, Middle East & Africa), DXC Technology, JFC’s technology services provider:

“By significantly reducing performance-related incidents and system downtime that can hinder operations, DXC has helped enhance effective governance of JFC’s business processes across markets. We are delighted to extend our partnership with JFC, and continue to propel (its) digital evolution, delivering best-in-class experiences to both customers and employees.”