Australian banking group chooses Informatica and Snowflake for digital transformation strategy to deliver more personalized banking.

P&N Group in Australia has engaged Informatica and Snowflake for cloud analytics modernization, encompassing Informatica’s Intelligent Data Management Cloud’s AI-powered cloud-native services including data ingestion and orchestration, data quality and data governance on Snowflake Data Cloud for reporting, analytics and data science. 

As a leading customer-owned banking group in Australia, P&N Group is poised to grow its national presence and footprint through its bank brands, P&N Bank in Western Australia and BCU Bank in New South Wales and south-east Queensland.

The new technology partnership with Informatica and Snowflake is part of P&N Group’s digital transformation strategy that aims to deliver more personalized banking for its customers, while ensuring the protection and integrity of customer data.

The Informatica and Snowflake solution will give P&N Group greater business agility by rapidly scaling high data volumes and removing siloed data across P&N Bank and BCU Bank systems to derive meaningful insights. 

This will help the bank’s data science team better support customer satisfaction, retention and the overall customer experience. It will also provide the bank with more robust data management for regulatory reporting purposes.

Digital transformation journey

Referring to its ongoing transformation journey, P&N Group Chief Transformation & Technology Officer Warren Willis said:

“This will improve relationship management and interactions with customers throughout their journey and increase internal productivity through streamlined processes and standardized sales management. Customers will see improved turnaround times, more consistent experiences, better communication and the ability to self-serve and book appointments.”

Chris Malcom, General Manager, Data & Open Banking, P&N Group, said:

“P&N Group’s transformation program involves an investment in strategic platforms that will provide secure data environments, advanced data ingestion and offer advanced automated governance tools. Through our digital transformation partnership with Informatica and Snowflake, we are confident it will help us to be placed at the forefront of the next generation of banking.”

Richard Scott, Group Vice President for Asia Pacific, Informatica, said:

“This is a partnership that we are truly excited about, especially with P&N Group’s plan to adopt our new AI-powered, cloud-native solutions to improve customer experience and regulatory compliance. We are honored to work alongside a brand that embodies technology transformation, and we look forward to supporting them throughout their data-driven-digitalization journey to bring their data to life.”

Ash Willis, Vice President, Partners and Alliances – APJ, Snowflake, said:

“We look forward to partnering with Informatica to support P&N Group’s data-led digital transformation that can help drive the evolution of customer engagement in financial services.”