Building a data-driven culture across the board, the bank is bent on empowering every division with self-service analytics capabilities.
Bank Mandiri, the amalgamation of four state-owned banks in Indonesia (Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo), is now one of the biggest banks in Indonesia.
As part of its vision to build a data culture, Bank Mandiri, which deploys the Tableau analytics platform, is increasing data literacy within the organization and it has set up a Mandiri Tableau User Group to bring employees together to learn and share.
Fronted by data coaches from the EDM division—a special division set up by the bank to advocate the use of data analytics—these monthly sessions support new Tableau users through sharing of best practices and answering their data questions. This creates a community of learning and promotes a culture of data in the bank. The bank is also offering data analytics courses for employees.
Such a strong focus on building this culture will help accelerate data-driven decision making across the organization. As Indonesia’s largest financial institution, it is seeking to empower every division in the bank with self-service analytics capabilities to make better decisions using actionable insights.
Said Billie Setiawan, Senior Vice President of Enterprise Data Management (EDM) Group, Bank Mandiri: “The marked improvement in the speed of access to data understanding towards visualization has allowed the Board of Management and all other stakeholders, to be armed with timely information to do their jobs better. We are able to better target customers by offering suitable products and programs, and improve engagement. Working with Tableau has strengthened our customer-focused mission, bringing us closer to our goal of being Indonesia’s leading digital bank.”
Key business functions such as loan disbursement and renewal, as well as customer profiling and engagement now have access to Tableau to guide decision making. The platform’s self-service dashboards have also significantly simplified business processes and improved the speed of information delivery within the bank.
Business intelligence reports which used to take two weeks to create, can now be done within two days. “We aim to remove data barriers for different business groups through wider user education and engagement… we look forward to enabling self-service analytics at scale and empowering our employees with access to data understanding they need to succeed,” added Setiawan.
Said Leslie Ong, Country Manager, Southeast Asia, Tableau: “Financial institutions today must leverage data analytics to transform their business and stay ahead of the curve. We are thrilled to partner with a forward-thinking organization like Bank Mandiri, which is at the forefront of business transformation by cultivating a company-wide data culture.”
