LOGIN REGISTER
DigiconAsia
  • Features
    • Featured

      Designing unmanned aerial vehicles for safety and speed

      Designing unmanned aerial vehicles for safety and speed

      Tuesday, September 30, 2025, 4:20 PM Asia/Singapore | Case Studies, Features
    • Featured

      Addressing AI-bias governance: From technical issue to strategic board-level concern

      Addressing AI-bias governance: From technical issue to strategic board-level concern

      Monday, September 29, 2025, 12:38 PM Asia/Singapore | Features, Newsletter
    • Featured

      Clearing away the shadows of AI

      Clearing away the shadows of AI

      Tuesday, September 23, 2025, 3:29 PM Asia/Singapore | Features
  • News
    • Featured

      Insights into workflow-technology use shared by 1,000 business decision-makers

      Insights into workflow-technology use shared by 1,000 business decision-makers

      Friday, October 3, 2025, 3:27 PM Asia/Singapore | News
    • Featured

      Industry and technology leaders provide insights on AI trust and deployment: Survey

      Industry and technology leaders provide insights on AI trust and deployment: Survey

      Thursday, October 2, 2025, 4:59 PM Asia/Singapore | News
    • Featured

      Scientists develop atom-thin magnetic material that cuts memory chip energy use tenfold

      Scientists develop atom-thin magnetic material that cuts memory chip energy use tenfold

      Thursday, October 2, 2025, 11:57 AM Asia/Singapore | News
  • Perspectives
  • Tips & Strategies
  • Whitepapers
  • Awards 2023
  • Directory
  • E-Learning

Select Page

Case Studies

JAL streamlines cabin crew reporting challenges with offline-optimized generative AI

By DigiconAsia Editors | Tuesday, April 15, 2025, 2:58 PM Asia/Singapore

JAL streamlines cabin crew reporting challenges with offline-optimized generative AI

To address a longstanding efficiency challenge in cabin crew’s reporting workflows, the airline partnered technology consultants to implement small-language-model GenAI

Japan Airlines (JAL) was facing a persistent operational challenge: the creation of detailed handover reports by its cabin crew.

These reports, essential for transferring critical information between flight and ground staff, were time-consuming and often detracted from the crew’s ability to focus on passenger service. As the airline seeks to enhance both operational effectiveness and customer experience, addressing this inefficiency was a priority.

On 27 March 2025, JAL has been announced to have turned to generative AI (GenAI) and a small language model (SLM) specifically optimized for offline environments to tackle the challenge. A critical benefit of using SMLs is that it does not require cloud connectivity.

In pilot testing, an AI-powered system was deployed on tablet devices used by cabin crew, enabling them to input key details quickly and efficiently during or after flights. The system would then generate complete, standardized reports, significantly reducing the time required for this task while maintaining high-quality outputs.

One of the key advantages of the system was its ability to simplify reporting workflows. Cabin crew members could input information using checkboxes and short phrases, which the AI automatically expanded into comprehensive reports. This not only saved time — cutting complex report creation from an hour to just 20 minutes — but also ensured consistency and accuracy across all reports.

Said Keisuke Suzuki, Executive Officer and Head, Digital Technology Division, JAL: “We are delighted to have conducted this proof-of-concept for a GenAI solution aimed at enhancing the efficiency of cabin crew operations through our collaboration with Fujitsu and Headwaters. By leveraging GenAI, we aim to streamline the handover report creation process and reduce the burden on our cabin crew, allowing them to provide more personalized and attentive service to each customer. We look forward to further improving customer service through this initiative.”

According to Fujitsu’s Shinichi Miyata, Head of Cross-Industry Solutions Business Unit, Global Solutions Business Group: “This joint proof-of-concept contributes to the advancement of GenAI in offline environments, and has the potential to transform operations across various industries and roles where network access is limited… Moving forward, we remain committed to strengthening our partnership to support our customers’ business expansion and address societal challenges.”

Share:

PreviousSolving the energy crisis in data centers in APAC: Sustainability a foremost concern
NextRegain IT strategy control with these tips to avoid vendor lock-in

Related Posts

Did you leave your IT job last year due to these factors?

Did you leave your IT job last year due to these factors?

January 31, 2022

Smart tools for WFH privacy and protection

Smart tools for WFH privacy and protection

November 27, 2020

Embedded finance: The future of fintech?

Embedded finance: The future of fintech?

October 26, 2022

How to fend off phishing emails and everything in-between

How to fend off phishing emails and everything in-between

June 18, 2020

Leave a reply Cancel reply

You must be logged in to post a comment.

Awards Nomination Banner

gamification list

PARTICIPATE NOW

top placement

Whitepapers

  • Achieve Modernization Without the Complexity

    Achieve Modernization Without the Complexity

    Transforming IT infrastructure is crucial …Download Whitepaper
  • 5 Steps to Boost IT Infrastructure Reliability

    5 Steps to Boost IT Infrastructure Reliability

    In today's fast-evolving tech landscape, …Download Whitepaper
  • Simplify Payroll Setup for Your Small Business

    Simplify Payroll Setup for Your Small Business

    In our free guide, "How …Download Whitepaper
  • Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Download Whitepaper

Middle Placement

Case Studies

  • HOSTWAY gains 73% operational efficiency for private cloud operations  

    HOSTWAY gains 73% operational efficiency for private cloud operations  

    With NetApp storage solutions, the …Read More
  • Designing unmanned aerial vehicles for safety and speed

    Designing unmanned aerial vehicles for safety and speed

    SwissDrones uses Autodesk Fusion to …Read More
  • LVMH redefines payments in the global luxury sector with Adyen

    LVMH redefines payments in the global luxury sector with Adyen

    Frictionless payment solutions for seamless …Read More
  • Forget QR codes, Alipay is betting on you to tap its Tap!

    Forget QR codes, Alipay is betting on you to tap its Tap!

    When 80% of existing users/merchants …Read More

Bottom Sidebar

Other News

  • ISX Financial EU Plc Reports Profitable Growth and Strong Capital Position in H1 2025

    October 3, 2025
    NICOSIA, Cyprus, Oct. 3, 2025 …Read More »
  • ISX Financial EU Plc Reports Profitable Growth and Strong Capital Position in H1 2025

    October 3, 2025
    NICOSIA, Cyprus, Oct. 3, 2025 …Read More »
  • EPWK will launch Chinese/English mall of “EPWK Curated Goods”

    October 3, 2025
    XIAMEN, China, Oct. 3, 2025 …Read More »
  • SuperX Launches the Latest XN9160-B300 AI Server, Blackwell Ultra Delivers 50% More Compute Over Blackwell

    October 3, 2025
    SINGAPORE, Oct. 3, 2025 /PRNewswire/ …Read More »
  • Singapore Post Invites Public to Celebrate SG60 and World Post Day with “60 Years in 60 Stamps” Philately Showcase

    October 3, 2025
    SINGAPORE, Oct. 3, 2025 /PRNewswire/ …Read More »
  • Our Brands
  • CybersecAsia
  • MartechAsia
  • Home
  • About Us
  • Contact Us
  • Sitemap
  • Privacy & Cookies
  • Terms of Use
  • Advertising & Reprint Policy
  • Media Kit
  • Subscribe
  • Manage Subscriptions
  • Newsletter

Copyright © 2025 DigiconAsia All Rights Reserved.