RECENT STORIES:

Addressing digital sovereignty in a data-driven world
Sungrow Unveils Next-Generation Residential ESS
TECO Wins Major Hyperscale Data Center MEP Projects in Malaysia
UnionPay Launches Global Summer Campaign with Exclusive Travel Offers
UnionPay Launches Global Summer Campaign with Exclusive Travel Offers
DBS conferred three global awards, including the most prestigious R...
LOGIN REGISTER
DigiconAsia
  • Features
    • Featured

      Asia the true testbed for AI agents

      Asia the true testbed for AI agents

      Wednesday, July 16, 2025, 2:42 PM Asia/Singapore | Customer Experience, Features
    • Featured

      Appreciating AI means honoring accountability and integrity, beyond commercial hype

      Appreciating AI means honoring accountability and integrity, beyond commercial hype

      Tuesday, July 15, 2025, 2:23 PM Asia/Singapore | Features, Newsletter
    • Featured

      AI and the Great Work Reallocation in Asia Pacific

      AI and the Great Work Reallocation in Asia Pacific

      Thursday, July 10, 2025, 9:10 AM Asia/Singapore | Features, Future of Work
  • News
    • Featured

      Chatbot’s NAZI controversy prompts overhaul and new hallucinations features

      Chatbot’s NAZI controversy prompts overhaul and new hallucinations features

      Tuesday, July 15, 2025, 3:42 PM Asia/Singapore | News, Newsletter
    • Featured

      AI chatbot taken offline after generating controversial trope, sparking international backlash

      AI chatbot taken offline after generating controversial trope, sparking international backlash

      Friday, July 11, 2025, 4:35 PM Asia/Singapore | News, Newsletter
    • Featured

      Can inefficient meetings affect workplace productivity in the region?

      Can inefficient meetings affect workplace productivity in the region?

      Tuesday, July 8, 2025, 3:59 PM Asia/Singapore | News, Newsletter
  • Perspectives
  • Tips & Strategies
  • Whitepapers
  • Awards 2023
  • Directory
  • E-Learning

Select Page

Case Studies

JAL streamlines cabin crew reporting challenges with offline-optimized generative AI

By DigiconAsia Editors | Tuesday, April 15, 2025, 2:58 PM Asia/Singapore

JAL streamlines cabin crew reporting challenges with offline-optimized generative AI

To address a longstanding efficiency challenge in cabin crew’s reporting workflows, the airline partnered technology consultants to implement small-language-model GenAI

Japan Airlines (JAL) was facing a persistent operational challenge: the creation of detailed handover reports by its cabin crew.

These reports, essential for transferring critical information between flight and ground staff, were time-consuming and often detracted from the crew’s ability to focus on passenger service. As the airline seeks to enhance both operational effectiveness and customer experience, addressing this inefficiency was a priority.

On 27 March 2025, JAL has been announced to have turned to generative AI (GenAI) and a small language model (SLM) specifically optimized for offline environments to tackle the challenge. A critical benefit of using SMLs is that it does not require cloud connectivity.

In pilot testing, an AI-powered system was deployed on tablet devices used by cabin crew, enabling them to input key details quickly and efficiently during or after flights. The system would then generate complete, standardized reports, significantly reducing the time required for this task while maintaining high-quality outputs.

One of the key advantages of the system was its ability to simplify reporting workflows. Cabin crew members could input information using checkboxes and short phrases, which the AI automatically expanded into comprehensive reports. This not only saved time — cutting complex report creation from an hour to just 20 minutes — but also ensured consistency and accuracy across all reports.

Said Keisuke Suzuki, Executive Officer and Head, Digital Technology Division, JAL: “We are delighted to have conducted this proof-of-concept for a GenAI solution aimed at enhancing the efficiency of cabin crew operations through our collaboration with Fujitsu and Headwaters. By leveraging GenAI, we aim to streamline the handover report creation process and reduce the burden on our cabin crew, allowing them to provide more personalized and attentive service to each customer. We look forward to further improving customer service through this initiative.”

According to Fujitsu’s Shinichi Miyata, Head of Cross-Industry Solutions Business Unit, Global Solutions Business Group: “This joint proof-of-concept contributes to the advancement of GenAI in offline environments, and has the potential to transform operations across various industries and roles where network access is limited… Moving forward, we remain committed to strengthening our partnership to support our customers’ business expansion and address societal challenges.”

Share:

PreviousSolving the energy crisis in data centers in APAC: Sustainability a foremost concern
NextRegain IT strategy control with these tips to avoid vendor lock-in

Related Posts

How retailers can meet ESG mandates with event-driven architecture

How retailers can meet ESG mandates with event-driven architecture

July 3, 2024

Annalise.ai’s x-ray diagnostic support AI tool can spot 124 anomalies

Annalise.ai’s x-ray diagnostic support AI tool can spot 124 anomalies

March 24, 2023

Travel Health Index reveals APAC’s exceptional travel growth

Travel Health Index reveals APAC’s exceptional travel growth

May 11, 2023

How workers and employers in the region view AI/technology skills-upgrading

How workers and employers in the region view AI/technology skills-upgrading

March 20, 2024

Leave a reply Cancel reply

You must be logged in to post a comment.

Awards Nomination Banner

gamification list

PARTICIPATE NOW

top placement

Whitepapers

  • Achieve Modernization Without the Complexity

    Achieve Modernization Without the Complexity

    Transforming IT infrastructure is crucial …Download Whitepaper
  • 5 Steps to Boost IT Infrastructure Reliability

    5 Steps to Boost IT Infrastructure Reliability

    In today's fast-evolving tech landscape, …Download Whitepaper
  • Simplify Payroll Setup for Your Small Business

    Simplify Payroll Setup for Your Small Business

    In our free guide, "How …Download Whitepaper
  • Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Download Whitepaper

Middle Placement

Case Studies

  • Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent …Read More
  • Malayan Insurance achieves IFRS 17 readiness with SAS

    Malayan Insurance achieves IFRS 17 readiness with SAS

    A leading Philippines non-life insurer …Read More
  • How Iress is moving to EveryOps

    How Iress is moving to EveryOps

    Scaling compliance, security & efficiency …Read More
  • How Nissin Foods turned tangled, siloed data into smooth-as-noodles actionable assets

    How Nissin Foods turned tangled, siloed data into smooth-as-noodles actionable assets

    The trick is to unify …Read More

Bottom Sidebar

Other News

  • Sungrow Unveils Next-Generation Residential ESS

    July 18, 2025
    Designed for Reliable Backup Power …Read More »
  • TECO Wins Major Hyperscale Data Center MEP Projects in Malaysia

    July 18, 2025
    TAIPEI, July 18, 2025 /PRNewswire/ …Read More »
  • UnionPay Launches Global Summer Campaign with Exclusive Travel Offers

    July 18, 2025
    Exclusive discounts, cashback, and exchange …Read More »
  • UnionPay Launches Global Summer Campaign with Exclusive Travel Offers

    July 18, 2025
    Exclusive discounts, cashback, and exchange …Read More »
  • DBS conferred three global awards, including the most prestigious ‘World’s Best Bank’ accolade, by Euromoney

    July 18, 2025
    Also recognised as ‘World’s Best …Read More »
  • Our Brands
  • CybersecAsia
  • MartechAsia
  • Home
  • About Us
  • Contact Us
  • Sitemap
  • Privacy & Cookies
  • Terms of Use
  • Advertising & Reprint Policy
  • Media Kit
  • Subscribe
  • Manage Subscriptions
  • Newsletter

Copyright © 2025 DigiconAsia All Rights Reserved.