Tips & Strategies: AI-powered analytics solution buying guide
Contact center executives can use this helpful guide when choosing an AI-powered interaction analytics solution
There is a wide gap between rudimentary speech analytics and advanced conversational AI-powered solutions, so companies should look beyond the basics when choosing a solution to transform the agent and customer experience.
The right AI-powered interaction analytics solution increases the effectiveness and efficiency in contact centers in terms of agent performance management, customer experience or journey optimization, and product marketing or management feedback.
This helpful guide increases your understanding of what to look for and how to choose the right interaction analytics solution and conversational AI platform.
