RECENT STORIES:

Addressing digital sovereignty in a data-driven world
AI and cloud driving growth in software market
Retail industry event survey finds APAC respondents prioritizing loyal...
China’s AI-powered health manager app connects millions to better heal...
Nota AI Secures Preliminary Fast-Track KOSDAQ Approval, Highlighting G...
Pendo Opens Australia Data Center to Serve Growing APAC Customer Base
LOGIN REGISTER
DigiconAsia
  • Features
    • Featured

      Digital innovation for food safety and sustainability in S E Asia

      Digital innovation for food safety and sustainability in S E Asia

      Wednesday, July 23, 2025, 1:29 PM Asia/Singapore | Features
    • Featured

      Asia the true testbed for AI agents

      Asia the true testbed for AI agents

      Wednesday, July 16, 2025, 2:42 PM Asia/Singapore | Customer Experience, Features
    • Featured

      Appreciating AI means honoring accountability and integrity, beyond commercial hype

      Appreciating AI means honoring accountability and integrity, beyond commercial hype

      Tuesday, July 15, 2025, 2:23 PM Asia/Singapore | Features, Newsletter
  • News
    • Featured

      AI and cloud driving growth in software market

      AI and cloud driving growth in software market

      Wednesday, July 30, 2025, 4:58 PM Asia/Singapore | News, Newsletter
    • Featured

      Survey reports IT leaders’ perceptions on enterprise network priorities and challenges

      Survey reports IT leaders’ perceptions on enterprise network priorities and challenges

      Tuesday, July 29, 2025, 5:10 PM Asia/Singapore | News, Newsletter
    • Featured

      America launches controversial AI Action Plan favoring rapid growth over regulation

      America launches controversial AI Action Plan favoring rapid growth over regulation

      Monday, July 28, 2025, 4:23 PM Asia/Singapore | News, Newsletter
  • Perspectives
  • Tips & Strategies
  • Whitepapers
  • Awards 2023
  • Directory
  • E-Learning

Select Page

Case StudiesNews

Early AI adopter FWD Group upgrades to generative AI functionalities

By DigiconAsia Editors | Thursday, February 29, 2024, 3:24 PM Asia/Singapore

Early AI adopter FWD Group upgrades to generative AI functionalities

Tapping on the repertoire of its existing technology provider makes the upgrade even more intuitive and seamless

From classifying claims to portfolio steering and risk assessment, AI and automation have been in use in the insurance and financial services industry for some time now, opening new opportunities for improving innovation, productivity, agility — at scale.

In 2019, FWD Group Holdings adopted the technology for its pan-Asian insurance business and has since applied almost 200 active AI models across 600 business use cases to uphold its vision of being customer-led and technology-driven.

Now, the group has signed a four-year agreement with its existing technology partner to add access to the latest generative AI (GenAI) innovations to its cloud-first technology strategy.

Benefits expected from the upgrade include private networking, monitoring and security capabilities and advanced AI models already offered on the AI platform.

The firm’s Group Chief Digital Officer, Ryan Kim said: “Digital innovation has always been core to FWD’s vision of changing the way people feel about insurance,” adding that the addition of generative AI and related cloud AI features will allow the firm to “harness more next-generation innovations to develop new industry use cases and standards that we believe will shape the insurance journey of the future.”    

With the new AI capabilities in place, FWD is working to enhance the customer experience and its operations in areas like acquisition; marketing; channel and agent performance; underwriting; claims,  customer service, and day-to-day administrative functions.  

According to Bill Borden, Corporate Vice President, Worldwide Financial Services, Microsoft, FWD’s AI technology platform: “We are thrilled to strengthen our AI partnership with FWD… to enable world-class customer experiences and operations securely and responsibly. We are committed to empowering our customers in the region with generative AI capabilities in a responsible way… helping the financial services ecosystem accelerate innovation to drive operational efficiency and greater value creation to customers.”

Share:

PreviousWebinar: Overcoming Cost and Complexity Challenges in the Cloud-First Era
NextA longer Visa-free list signifies how China’s gate is opening wider

Related Posts

5G: potentials and pitfalls

5G: potentials and pitfalls

July 14, 2020

Meeting Australia’s TCSI regulations is easier with digital transformation

Meeting Australia’s TCSI regulations is easier with digital transformation

October 26, 2021

Rising levels of digitalization may be widening the ‘ransomware resilience gap’

Rising levels of digitalization may be widening the ‘ransomware resilience gap’

November 24, 2020

From cost center to competitive edge: How to rethink cloud spend with FinOps

From cost center to competitive edge: How to rethink cloud spend with FinOps

May 23, 2025

Leave a reply Cancel reply

You must be logged in to post a comment.

Awards Nomination Banner

gamification list

PARTICIPATE NOW

top placement

Whitepapers

  • Achieve Modernization Without the Complexity

    Achieve Modernization Without the Complexity

    Transforming IT infrastructure is crucial …Download Whitepaper
  • 5 Steps to Boost IT Infrastructure Reliability

    5 Steps to Boost IT Infrastructure Reliability

    In today's fast-evolving tech landscape, …Download Whitepaper
  • Simplify Payroll Setup for Your Small Business

    Simplify Payroll Setup for Your Small Business

    In our free guide, "How …Download Whitepaper
  • Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Overcoming the Challenges of Cost & Complexity in the Cloud-first Era.

    Download Whitepaper

Middle Placement

Case Studies

  • China’s AI-powered health manager app connects millions to better healthcare resources

    China’s AI-powered health manager app connects millions to better healthcare resources

    Recent digital transformation efforts streamline …Read More
  • Operationalizing sustainability in cybersecurity: Group-IB’s approach

    Operationalizing sustainability in cybersecurity: Group-IB’s approach

    See how the firm turned …Read More
  • Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent productivity through digital transformation

    Roojai Insurance (Thailand) doubles agent …Read More
  • Malayan Insurance achieves IFRS 17 readiness with SAS

    Malayan Insurance achieves IFRS 17 readiness with SAS

    A leading Philippines non-life insurer …Read More

Bottom Sidebar

Other News

  • Nota AI Secures Preliminary Fast-Track KOSDAQ Approval, Highlighting Global Success in AI Optimization

    July 30, 2025
    Approval Underscores Technological Excellence and …Read More »
  • Pendo Opens Australia Data Center to Serve Growing APAC Customer Base

    July 30, 2025
    The sixth global data center …Read More »
  • Ping An Appoints AI Expert Ray Wang as Chief Technology Officer to Accelerate Comprehensive Digital Transformation

    July 29, 2025
    HONG KONG and SHANGHAI, July …Read More »
  • JX Luxventure Announces the Transformative $15,000,000 Cooperation Agreement

    July 29, 2025
    HAIKOU, China, July 29, 2025 …Read More »
  • SANY Scales Up Green Energy Footprint in Africa with Breakthrough Solar Projects

    July 29, 2025
    SHANGHAI, July 29, 2025 /PRNewswire/ …Read More »
  • Our Brands
  • CybersecAsia
  • MartechAsia
  • Home
  • About Us
  • Contact Us
  • Sitemap
  • Privacy & Cookies
  • Terms of Use
  • Advertising & Reprint Policy
  • Media Kit
  • Subscribe
  • Manage Subscriptions
  • Newsletter

Copyright © 2025 DigiconAsia All Rights Reserved.